Network Sales Engineer

• Sep 2018 - Present

Network Engineering Advisor

• Aug 2016 - Aug 2018

I was part of the Global Network Team with a focus on maintaining robust LAN, WAN, WLAN, and SD-WAN infrastructures. Served as the primary technical support engineer for medium and large corporations, offering prompt and effective solutions to a wide range of networking challenges. Handled low and high priority incidents with precision, ensuring minimal disruptions. Proficiently supported routers, switches, load balancers, wireless devices (cloud/on-premise), and SD-WAN devices. Employed in-depth knowledge to troubleshoot issues and ensure seamless network operation. Consistently exceeded Service Level Agreements (SLAs) by delivering swift resolutions and maintaining high levels of customer satisfaction. Conducted proactive monitoring to identify potential incidents before they escalated. Implemented preventive measures to optimize network performance and minimize disruptions. Contributed positively to team dynamics, leveraging strong communication skills and a cooperative spirit. Applied analytical thinking and troubleshooting expertise to diagnose complex networking issues. Implemented innovative solutions to ensure network stability and functionality. #NetworkingExpert #TechnicalSupport #NetworkManagement #LAN #WAN #WLAN #SDWAN Show less