Experience

Innovate BC

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Programs Assistant

  • Sep 2021 - Present



Fraser Health Authority

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Support

  • Nov 2020 - Sep 2021

  - Successfully conducted numerous assessments for COVID-19 positive patients, and maintained individual records and necessary documentation according to the policies and procedures - Worked in an integrated team in a busy and dynamic environment to deliver high quality customer service, while performing general word-processing and data entry functions such as inputting client information - Promoted within 2 months to train and supervise a small team for exceeding goals and supporting the company's culture Show less



Hard Rock Casino Vancouver

• Vancouver, British Columbia, Canada

• Operations and Marketing Coordinator

  • Aug 2019 - Mar 2020

  - Collected and analyzed player data to propose targeted offers to improve player loyalty and increase revenue. Utilized the data collected to suggest changes or eliminate unprofitable promotions. - Facilitated the creation of various promotional campaigns: worked with external and internal graphic designers to create graphics, utilized translators to cater promotional material to the diverse population, and oversaw the implementation of the project. - Improved communication and transparency between all departments by implementing an automatic daily email informing all team members of upcoming events, promotions and important announcements. Show less



SoftMoc

• Canada
• Retail
• 300 - 400 Employee

• Shift Lead

  • Jan 2018 - Aug 2019

  - Continuously focused on supervising and developing the professionalism of the team to deliver high quality service. - Successfully drive sales by developing business strategies and merchandise assortments that obtained 20% increase in sales. - Provide exceptional customer service, handling requests and concerns fairly and impartially, with 5 nominations in “Best Customer Service” within the organization. - Continuously focused on supervising and developing the professionalism of the team to deliver high quality service. - Successfully drive sales by developing business strategies and merchandise assortments that obtained 20% increase in sales. - Provide exceptional customer service, handling requests and concerns fairly and impartially, with 5 nominations in “Best Customer Service” within the organization.



SFU Punjabi Students Association (PSA)

• Surrey

• Director Of Logistics

  • Oct 2018 - May 2019

  - Successfully managed the backstage of a cultural event while leading 50 students and coordinating with the sound and lighting. - With a team, maintained members and stakeholders’ interest through planning events strategically throughout the year. - Successfully implemented and executed a marketing sharing schedules which increased traffic to all social media outlets, increasing events sales and members’ participation. - Successfully managed the backstage of a cultural event while leading 50 students and coordinating with the sound and lighting. - With a team, maintained members and stakeholders’ interest through planning events strategically throughout the year. - Successfully implemented and executed a marketing sharing schedules which increased traffic to all social media outlets, increasing events sales and members’ participation.



Enactus SFU

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Production Manager

  • Aug 2018 - May 2019

  - With a team, created and implemented a plan to conduct 20 interviews to hire 8 coordinators suited for coordinators openings. - Developed, with a team of 2, an effective strategy of drying cards, which would lead to an increase of production capacity by 50%. - Successfully maintained relations with two recovery centers and 40 clients, to conduct weekly workshops with 3 coordinators - With a team, created and implemented a plan to conduct 20 interviews to hire 8 coordinators suited for coordinators openings. - Developed, with a team of 2, an effective strategy of drying cards, which would lead to an increase of production capacity by 50%. - Successfully maintained relations with two recovery centers and 40 clients, to conduct weekly workshops with 3 coordinators



Enactus SFU

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Project Coordinator

  • Oct 2017 - May 2018

  - Responsible for production and sales of cards - Ensured the quality of the products meet the required standards - Worked in a team setting to reach preset quota goals - Increased sales by developing a partnership with a retailer - Responsible for production and sales of cards - Ensured the quality of the products meet the required standards - Worked in a team setting to reach preset quota goals - Increased sales by developing a partnership with a retailer



Forever 21 Retail

• Abbotsford

• Sales Associate

  • Jun 2017 - Dec 2017

  - Provided customer service while correctly identifying the customer's needs and recommending appropriate products. - Greet customers in a safe, non-judgmental environment - Displayed leadership skills by training new employees. - Provided customer service while correctly identifying the customer's needs and recommending appropriate products. - Greet customers in a safe, non-judgmental environment - Displayed leadership skills by training new employees.