Herbrina Johnson
Csr at Wilson Warehouse- Claim this Profile
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Bio
Alicen Flosi
Herbrina's talents lie in her ability to learn new things quickly and become an integral part of a team. She is a hard worker, yet still maintains a fun personality which enables her to make work fun. I highly recommend Herbrina; please email me if you need more information.
Cynthia Barnes
I had the pleasure of having Hebrina Johnson last year in my Business Communication course at Lamar University. This is a business writing course where she learned to write business memos, letters, and an analytical report. She also learned to give professional presentations. Hebrina was conscientious and hard working and kept a very positive attitude in this very challenging class. She was able to refine her research and data analysis skills by researching and writing a formal analytical report. I can proudly say that she knows how to organize and analyze data and use the formal rules of report writing to accomplish this semester-long project. She also has developed proficiency in SAP R/3 as an MIS major. Any employer would be lucky to have a knowledge worker like Herbrina.
Alicen Flosi
Herbrina's talents lie in her ability to learn new things quickly and become an integral part of a team. She is a hard worker, yet still maintains a fun personality which enables her to make work fun. I highly recommend Herbrina; please email me if you need more information.
Cynthia Barnes
I had the pleasure of having Hebrina Johnson last year in my Business Communication course at Lamar University. This is a business writing course where she learned to write business memos, letters, and an analytical report. She also learned to give professional presentations. Hebrina was conscientious and hard working and kept a very positive attitude in this very challenging class. She was able to refine her research and data analysis skills by researching and writing a formal analytical report. I can proudly say that she knows how to organize and analyze data and use the formal rules of report writing to accomplish this semester-long project. She also has developed proficiency in SAP R/3 as an MIS major. Any employer would be lucky to have a knowledge worker like Herbrina.
Alicen Flosi
Herbrina's talents lie in her ability to learn new things quickly and become an integral part of a team. She is a hard worker, yet still maintains a fun personality which enables her to make work fun. I highly recommend Herbrina; please email me if you need more information.
Cynthia Barnes
I had the pleasure of having Hebrina Johnson last year in my Business Communication course at Lamar University. This is a business writing course where she learned to write business memos, letters, and an analytical report. She also learned to give professional presentations. Hebrina was conscientious and hard working and kept a very positive attitude in this very challenging class. She was able to refine her research and data analysis skills by researching and writing a formal analytical report. I can proudly say that she knows how to organize and analyze data and use the formal rules of report writing to accomplish this semester-long project. She also has developed proficiency in SAP R/3 as an MIS major. Any employer would be lucky to have a knowledge worker like Herbrina.
Alicen Flosi
Herbrina's talents lie in her ability to learn new things quickly and become an integral part of a team. She is a hard worker, yet still maintains a fun personality which enables her to make work fun. I highly recommend Herbrina; please email me if you need more information.
Cynthia Barnes
I had the pleasure of having Hebrina Johnson last year in my Business Communication course at Lamar University. This is a business writing course where she learned to write business memos, letters, and an analytical report. She also learned to give professional presentations. Hebrina was conscientious and hard working and kept a very positive attitude in this very challenging class. She was able to refine her research and data analysis skills by researching and writing a formal analytical report. I can proudly say that she knows how to organize and analyze data and use the formal rules of report writing to accomplish this semester-long project. She also has developed proficiency in SAP R/3 as an MIS major. Any employer would be lucky to have a knowledge worker like Herbrina.
Experience
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Wilson Warehouse
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Csr
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Jul 2014 - Present
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Conn's
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United States
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Individual and Family Services
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Senior Credit Account Specialist
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Apr 2008 - Feb 2010
Handled interactions with Conn’s account holders in an attempt to resolve delinquency and directly impact the risk of loss to the company. • Promoted three times within first six months of employment and maintained a 96% collection rate. • Handled customers and third party customer/clients • Provided solutions to customers and third party customers/clients based on account holders’ individual needs with the goal of negotiating and securing immediate payments and/or promises to pay with the specified payment dates and amounts • Maintained strong customer relations while handling inquiries and complaints from customers • Negotiated payment and managed sensitive account holder’s information Show less
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ClientLogic
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Sr Helpdesk Support Specialist
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Mar 2005 - Apr 2008
As a Lead Agent, acted as the technical and procedural escalation point for associates and managers for Dell and T-Mobile TSG (Technical Support Group) Queue. • Created helpful training documents targeted at lowering call times and increasing various performance metrics. • Provided technical inbound telephone and email support for both Dell and T-Mobile clients • Assisted clients/customers with hardware and software troubleshooting, replacement, installations, and updates • Directed new hire trainees, performed one-on-one training sessions, provided encouragement and motivation, managed policies and procedures, and set standards and guidelines • Aided managers in assessing new employee knowledge and ability to sustain control of the calls and other production floor activities • Completed continuing education for new products, services, and client quality initiatives. Show less
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Education
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Lamar University
Bachelor of Business Administration (BBA), Management Information Systems
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