Experience

TradeRev

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Account Manager

  • Jun 2021 - Present

• Account Manager

  • Jul 2018 - Jun 2021

  Maintaining strong relationship with existing clients and driving new business with potential clients. Focusing on client retention, sales, and customer support.Building and negotiating sales with dealers across Canada.Utilizing tools such as Salesforce and Excel daily to effectively consolidate data and complete tasks.



BMW Autohaus

• Canada
• Retail Motor Vehicles
• 1 - 100 Employee

• Business Development Manager

  • Mar 2016 - Jun 2018

  Execute customer loyalty initiatives to ensure a high percentage of client satisfaction. Review client complaints, questions or concerns via phone, email or social posts. Lead and delegate VIP client services, such as providing after hours or weekend communication and support to offer enhanced service flexibility. Document client feedback and provide findings directly to BMW Canada. Prepare client list through data mining for sales and service target audience. Plan and implement dealership promotions through event planning such as email marketing, managing social media posts, sufficient staff and catering. Update weekly/monthly promotions on the website through WordPress affecting sales and two service centres (including BMW Richmond Hill Service) Interview, hire and train administrative staff. Manage team of eight employees to ensure daily responsibilities are met efficiently and consistently. Review and approve time cards and vacations requests. Complete post probation and performance reviews for my team. Experienced in Reynolds and One Eighty.



Abercrombie & Fitch

• Assistant Manager

  • Sep 2014 - Feb 2016

  Managed a multi-million dollar retail business, with 75+ employees, at one of the highest volume Canadian stores. Directed recruitment, training and professional development of quality associates to consistently maintain store staffing goals. Oversee daily operations by budgeting hours and cost, creating merchandising strategies, enforcing asset protection strategies, and executing corporate programs. Responsible for creating a weekly schedule for associates by allocating budgeted hours, managing associate availability requests and resolving scheduling conflicts. Executed visual presentation changes according to the Abercrombie & Fitch standard; maintained store presentation and stockroom standard at all times. Received intense training workshops on Diversity & Inclusion, HR Training, Team Building, and utilization of company structured interview guides (People Selection Process)



Hollister Co.

• Assistant Manager

  • Nov 2013 - Aug 2014

  Managed a multi-million dollar retail business, with 75+ employees, at one of the highest volume Canadian stores. Directed recruitment, training and professional development of quality associates to consistently maintain store staffing goals. Oversee daily operations by budgeting hours and cost, creating merchandising strategies, enforcing asset protection strategies, and executing corporate programs. Responsible for creating a weekly schedule for associates by allocating budgeted hours, managing associate availability requests and resolving scheduling conflicts. Executed visual presentation changes according to the Hollister standard; maintained store presentation and stockroom standard at all times. Received intense training workshops on Diversity & Inclusion, HR Training, Team Building, and utilization of company structured interview guides (People Selection Process)



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Dec 2012 - Oct 2013

  11 months of retail experience in a popular leading clothing and lifestyle brand. Received extensive training in customer service and sales. 11 months of retail experience in a popular leading clothing and lifestyle brand. Received extensive training in customer service and sales.



Montanas

• Line Cook

  • Sep 2008 - May 2012

  3.75 years of culinary experience gave me the opportunity to execute menu dishes in a timely manner. Ensuring cooking station and storage was properly maintained and kept clean while supervising new hires to Montana's standard. 3.75 years of culinary experience gave me the opportunity to execute menu dishes in a timely manner. Ensuring cooking station and storage was properly maintained and kept clean while supervising new hires to Montana's standard.