Herbert Yates

Managed Services at Endurance IT Services
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Contact Information
us****@****om
(386) 825-5501
Location
Virginia Beach, Virginia, United States, US
Skills

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Credentials

  • CompTIA A+ (220-1001) Cert Prep 3: Core Hardware
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • CompTIA A+ (220-1001): Cert Prep 2 Microprocessing and RAM
    LinkedIn
    May, 2020
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 1: The Basics
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • IT Help Desk for Beginners
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Cert Prep: CompTIA Security+ Exam (SY0-501): The Basics
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • The United States Department of Labor Food Service Manager Apprenticeship
    U.S. Department of Labor
    Jul, 2013
    - Nov, 2024
  • CompTIA Security+
    CompTIA
    Jan, 2021
    - Nov, 2024

Experience

  • Endurance IT Services
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Managed Services
      • Jun 2021 - Present

  • SAIC
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Tier 1 Service Desk
      • Jun 2021 - Jun 2021

  • ABBTECH
    • United States
    • Staffing and Recruiting
    • 100 - 200 Employee
    • Service Desk - Tier 1 Agent
      • Apr 2020 - May 2021

      Responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met and statified. Responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met and statified.

  • Newchef Fashion
    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • MIlitary Uniform Specialist
      • Oct 2014 - Mar 2020

      I will be selling Chef Uniforms and other items to the Food Service Industry to Navy Ships and Navy Shore Facilities.

    • ProStart Representative
      • Mar 2015 - Feb 2019

      Work with Culinary Arts ProStart Program with their Uniform needs for ProStart Instructors and Students.

  • US Navy
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Operational Manager-JEB LITTLE CREEK-FORT STORY
      • Jun 2012 - Nov 2014

    • PROFESSIONAL IT EXPERIENCE
      • Aug 2004 - Nov 2014

      Information and Network Specialist Open tickets from users for various issues and closed trouble tickets upon resolution of the issues. Assigned security groups and policy for users. Opened and closed ports for networked equipment. Troubleshoot hardware and software problems, helping define customer requirements and documenting technical issues for further Tier-2 escalation. Managed a $1,315,200 network and computer refresh project supporting over 400 customers performing human resource management.  Coordinated, trained, and documented the proper execution and application functionality for users when completed.  Managed throughput of resource utilization during installation resulting in ZERO work stoppage and earned praise from staff for maintaining constant yet flexible availability. NMCI service representative initiated Move, Add, and Change (MAC) requests. Show less

    • Culinary Specialist-US NAVY
      • Nov 1990 - Nov 2014

    • Housing Site Manager- JEB LITTLE CREEK-FORT STORY
      • Mar 2011 - Jun 2012

    • Leading Culinary Specialist- USS GUNSTON HALL
      • Feb 2008 - Mar 2011

    • Enlisted Detailer-NAVAL PERSONNEL COMMAND
      • Aug 2004 - Dec 2007

      Enlisted Detailer

Education

  • ECPI University
    Cyber Networking Security, Information Technology
    2017 - 2019
  • University of Phoenix
    Bachelor's Degree, Business Management
    2006 - 2013
  • University of Phoenix
    Associate's degree, General Studies
    2005 - 2005
  • Hinton High School
    High School Diploma, Culinary Arts/Chef Training
    1986 - 1988

Community

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