Experience

Crescent Bank

• United States
• Financial Services
• 1 - 100 Employee

• Business Systems Analyst

  • Jul 2021 - Present

  • Provide support for core systems including, but not limited to, researching and resolving problems, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements.• Collaborate with functional and technical staff to coordinate application of upgrade or fix.• Configure and maintain existing applications• Monitor applications and processes to ensure they are functioning as expected• Lead testing efforts including writing automated test cases, and support Product Owner testing (UAT)• Provide business users the data required for metrics, testing and analysis. Assist in development of standard reports for ongoing needs. Help maintain data integrity in systems by running queries, analyzing data or troubleshooting as needed.• Recommend process/customer service improvements, data flow improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation.• Maintain awareness of current trends in core banking areas with a focus on product and service development, delivery and support, and applying key technologies.



defi SOLUTIONS

• United States
• Financial Services
• 200 - 300 Employee

• Business Systems Analyst

  • Oct 2019 - Jul 2021

  • Support Product and Technology team members by conducting research to assess business impact and documenting requirements, acceptance test cases and product capabilities • Understand and document business processes and technology initiatives, such as workflow, system usability, data and third-party integrations • Conduct functional review of features to ensure requirements are met for the product and identify risks • Communicate to the Product and Technology team members on any findings that impact business processes and implementation • Develop, prioritize, and analyze requirements • Prioritize and groom development team backlog • Performs other duties as required



Harley-Davidson Financial Services

• United States
• Financial Services
• 400 - 500 Employee

• Credit Analyst

  • Feb 2016 - Sep 2019

  • Review credit files and income documentation for prospective Harley-Davidson riders• Compose list of contingencies required for loan funding for each file• Mitigate risk on applications for sub-prime borrowers• Provide counter-offers when the original request cannot be approved• Assist Harley-Davidson dealerships in understanding how credit decision have been reached • Review credit files and income documentation for prospective Harley-Davidson riders• Compose list of contingencies required for loan funding for each file• Mitigate risk on applications for sub-prime borrowers• Provide counter-offers when the original request cannot be approved• Assist Harley-Davidson dealerships in understanding how credit decision have been reached



InTouch Credit Union

• United States
• Banking
• 100 - 200 Employee

• Consumer Loan Underwriter

  • May 2015 - Feb 2016

  • (also March 2010 - April 2013) • Review auto, boat, and motorcycle loan requests for approval• Review credit card and signature loan requests for approval• Underwrite loan applications and provide stipulations when necessary• Structure approvals to mitigate company risk• Assist front-line staff in understanding how underwriting decisions were reached• Review paystubs, tax returns, and other income documents • (also March 2010 - April 2013) • Review auto, boat, and motorcycle loan requests for approval• Review credit card and signature loan requests for approval• Underwrite loan applications and provide stipulations when necessary• Structure approvals to mitigate company risk• Assist front-line staff in understanding how underwriting decisions were reached• Review paystubs, tax returns, and other income documents



Lone Star Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Loan Specialist

  • Mar 2013 - May 2015

  • Oversee mortgage lending department• Review and make decisions on indirect car loans through CUDL• Foster relationships with car dealerships for indirect lending• Provide counter-offers for loan requests• Underwrite consumer loans originated by front-line employees• Process mortgage and home equity loan applications, ensuring all paperwork is complete and in compliance with credit union policy and pursuant to federal regulations• Interview loan applicants for mortgage and home equity products• Order necessary appraisals, flood certifications, title policies, title search, etc. • Gather required documentation for credit, employment, and deposit verifications