Henry Purcell
PSAP Services Technician at Intrado- Claim this Profile
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Topline Score
Bio
Christopher Paone
I can't speak highly enough about Henry and his skills as it pertains to IT, networking, computer repairs, etc. He is very dependable, a hard worker, and a person of great integrity. Moreover, he offers expertise with both the PC and Apple platforms. He has helped me and resolved issues too numerous to mention both as a co-worker and individually with my own personal computers. I highly recommend Henry to any potential employer.
Christopher Paone
I can't speak highly enough about Henry and his skills as it pertains to IT, networking, computer repairs, etc. He is very dependable, a hard worker, and a person of great integrity. Moreover, he offers expertise with both the PC and Apple platforms. He has helped me and resolved issues too numerous to mention both as a co-worker and individually with my own personal computers. I highly recommend Henry to any potential employer.
Christopher Paone
I can't speak highly enough about Henry and his skills as it pertains to IT, networking, computer repairs, etc. He is very dependable, a hard worker, and a person of great integrity. Moreover, he offers expertise with both the PC and Apple platforms. He has helped me and resolved issues too numerous to mention both as a co-worker and individually with my own personal computers. I highly recommend Henry to any potential employer.
Christopher Paone
I can't speak highly enough about Henry and his skills as it pertains to IT, networking, computer repairs, etc. He is very dependable, a hard worker, and a person of great integrity. Moreover, he offers expertise with both the PC and Apple platforms. He has helped me and resolved issues too numerous to mention both as a co-worker and individually with my own personal computers. I highly recommend Henry to any potential employer.
Credentials
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M400
Intrado Inc
Experience
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West Safety Services
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United States
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Telecommunications
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200 - 300 Employee
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PSAP Services Technician
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May 2012 - Present
• Field technician maintaining & installing 911 VoIP systems. • Provide technical support for field operations team. • Experienced in the installation and maintenance of application servers and VOIP servers for geo-diverse network based telephony systems. • Proficient working with multiple operating systems to include Windows Server 2008 R2, 2005, 2003 and 2000. Windows client OS Windows 7 & Windows XP. • Experienced working with Cisco routers, Cisco switches and HP… Show more • Field technician maintaining & installing 911 VoIP systems. • Provide technical support for field operations team. • Experienced in the installation and maintenance of application servers and VOIP servers for geo-diverse network based telephony systems. • Proficient working with multiple operating systems to include Windows Server 2008 R2, 2005, 2003 and 2000. Windows client OS Windows 7 & Windows XP. • Experienced working with Cisco routers, Cisco switches and HP switches. • Proficient Installing and maintaining Microsoft SQL 2008, 2005 & 2000. • Perform field installation and maintenance of Emergency 911 VoIP based telephony systems in support of emergency responder operations. Show less • Field technician maintaining & installing 911 VoIP systems. • Provide technical support for field operations team. • Experienced in the installation and maintenance of application servers and VOIP servers for geo-diverse network based telephony systems. • Proficient working with multiple operating systems to include Windows Server 2008 R2, 2005, 2003 and 2000. Windows client OS Windows 7 & Windows XP. • Experienced working with Cisco routers, Cisco switches and HP… Show more • Field technician maintaining & installing 911 VoIP systems. • Provide technical support for field operations team. • Experienced in the installation and maintenance of application servers and VOIP servers for geo-diverse network based telephony systems. • Proficient working with multiple operating systems to include Windows Server 2008 R2, 2005, 2003 and 2000. Windows client OS Windows 7 & Windows XP. • Experienced working with Cisco routers, Cisco switches and HP switches. • Proficient Installing and maintaining Microsoft SQL 2008, 2005 & 2000. • Perform field installation and maintenance of Emergency 911 VoIP based telephony systems in support of emergency responder operations. Show less
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Field Service Tech
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2011 - Feb 2012
Contracted to Compucom after extensive background screening, to support Wachovia’s conversion to Wells Fargo in Maryland, Virginia, North & South Carolina, Georgia and Florida. Led teams of 1-3 to inventory, remove and set up systems—both hardware and software within tight, federally-mandated time constraints; with minimal disruption. • Averaged four site conversions a week since May; with little to no system downtime and only one revisit required, due to faulty equipment. • Supervised… Show more Contracted to Compucom after extensive background screening, to support Wachovia’s conversion to Wells Fargo in Maryland, Virginia, North & South Carolina, Georgia and Florida. Led teams of 1-3 to inventory, remove and set up systems—both hardware and software within tight, federally-mandated time constraints; with minimal disruption. • Averaged four site conversions a week since May; with little to no system downtime and only one revisit required, due to faulty equipment. • Supervised and verified work of team; ensured project time and quality standards were attained and professionalism demonstrated. Show less Contracted to Compucom after extensive background screening, to support Wachovia’s conversion to Wells Fargo in Maryland, Virginia, North & South Carolina, Georgia and Florida. Led teams of 1-3 to inventory, remove and set up systems—both hardware and software within tight, federally-mandated time constraints; with minimal disruption. • Averaged four site conversions a week since May; with little to no system downtime and only one revisit required, due to faulty equipment. • Supervised… Show more Contracted to Compucom after extensive background screening, to support Wachovia’s conversion to Wells Fargo in Maryland, Virginia, North & South Carolina, Georgia and Florida. Led teams of 1-3 to inventory, remove and set up systems—both hardware and software within tight, federally-mandated time constraints; with minimal disruption. • Averaged four site conversions a week since May; with little to no system downtime and only one revisit required, due to faulty equipment. • Supervised and verified work of team; ensured project time and quality standards were attained and professionalism demonstrated. Show less
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Field Tech
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2011 - 2012
Install and upgrade network banking systems for Well Fargo and Capital Bank under a tight schedule. Install and upgrade network banking systems for Well Fargo and Capital Bank under a tight schedule.
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Worldwide TechServices
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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OnSite Technician
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Aug 2005 - Jul 2011
Provide onsite hardware and Windows O/S troubleshooting, service, repairs and maintenance for residential and commercial customers throughout Clay, Flagler, Putnam and St. Johns counties. Provide onsite hardware and Windows O/S troubleshooting, service, repairs and maintenance for residential and commercial customers throughout Clay, Flagler, Putnam and St. Johns counties.
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School Technical Support
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Jul 2007 - Jul 2010
Supported 200+ end users; network on 2 campuses. Repaired and maintained all technological equipment, including computers, SmartBoards, theatre lighting, audio and PA system. Managed projects; prioritized and escalated as required. Saved Webster Elementary $3K in computer lab expenses by researching their needs and recommending dumb terminals. Recovered lost or corrupt data for teachers on numerous occasions. Supported 200+ end users; network on 2 campuses. Repaired and maintained all technological equipment, including computers, SmartBoards, theatre lighting, audio and PA system. Managed projects; prioritized and escalated as required. Saved Webster Elementary $3K in computer lab expenses by researching their needs and recommending dumb terminals. Recovered lost or corrupt data for teachers on numerous occasions.
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Owner
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Apr 2000 - Dec 2008
Established computer repair business. Managed all aspects-marketing, sales, accounting, staff management, customer relations and computer repair, upgrades, setup and training. Contracted by Citibank for six-week operating system conversion project. Migrated from Exchange '97 to 2003. One of few contractors retained for duration of project. Managed NT 4.0-2000 & Windows 2003 Servers, Exchange 5.5, 2000 & 2003, including OWA. Established and maintained VPNs. Built custom… Show more Established computer repair business. Managed all aspects-marketing, sales, accounting, staff management, customer relations and computer repair, upgrades, setup and training. Contracted by Citibank for six-week operating system conversion project. Migrated from Exchange '97 to 2003. One of few contractors retained for duration of project. Managed NT 4.0-2000 & Windows 2003 Servers, Exchange 5.5, 2000 & 2003, including OWA. Established and maintained VPNs. Built custom white-box work stations and servers specific to customer needs. Established and maintained back-up and disaster recovery plans. Set up and maintained various HP, Panasonic, Savin, Minolta, Konica, ISM, & Lexmark network printers, plotters, copiers and faxes. Installed, configured, & maintained Windows 98-XP Professional; Norton Antivirus Corporate with Exchange. Installed and configures satellite communication systems. Show less Established computer repair business. Managed all aspects-marketing, sales, accounting, staff management, customer relations and computer repair, upgrades, setup and training. Contracted by Citibank for six-week operating system conversion project. Migrated from Exchange '97 to 2003. One of few contractors retained for duration of project. Managed NT 4.0-2000 & Windows 2003 Servers, Exchange 5.5, 2000 & 2003, including OWA. Established and maintained VPNs. Built custom… Show more Established computer repair business. Managed all aspects-marketing, sales, accounting, staff management, customer relations and computer repair, upgrades, setup and training. Contracted by Citibank for six-week operating system conversion project. Migrated from Exchange '97 to 2003. One of few contractors retained for duration of project. Managed NT 4.0-2000 & Windows 2003 Servers, Exchange 5.5, 2000 & 2003, including OWA. Established and maintained VPNs. Built custom white-box work stations and servers specific to customer needs. Established and maintained back-up and disaster recovery plans. Set up and maintained various HP, Panasonic, Savin, Minolta, Konica, ISM, & Lexmark network printers, plotters, copiers and faxes. Installed, configured, & maintained Windows 98-XP Professional; Norton Antivirus Corporate with Exchange. Installed and configures satellite communication systems. Show less
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Acosta
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United States
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Retail
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700 & Above Employee
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Technical Support Analyst
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Jan 2006 - Jun 2007
Delivered Tablet PC and Windows Pocket PC phone support to 3K end users throughout U.S. Suggested use of Radio Frequency data transmission vs. dial up to reduce end user administrative time and increase transmission time; which was ultimately successfully implemented. Delivered Tablet PC and Windows Pocket PC phone support to 3K end users throughout U.S. Suggested use of Radio Frequency data transmission vs. dial up to reduce end user administrative time and increase transmission time; which was ultimately successfully implemented.
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Consultant
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Dec 2000 - Mar 2001
Executed repairs, upgrades and setup of computers, hardware, software and networks. Taught end users. Identified computer, network and internet problems; resolved. Previous experience includes management of bicycle shops, ownership of professional audio system/studio recording facility and carpet cleaning company. Executed repairs, upgrades and setup of computers, hardware, software and networks. Taught end users. Identified computer, network and internet problems; resolved. Previous experience includes management of bicycle shops, ownership of professional audio system/studio recording facility and carpet cleaning company.
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Education
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1999 - 1999
Northwestern Technical College
MCSE, Microsoft Networks -
1987 - 1990
American River College
n/a, Electronics
Community
