Henry Gooden
Lead Conference Planner at WM Symposia, Inc- Claim this Profile
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Bio
Alisha Forrester Scott
I had the pleasure of working with Henry at Phoenix Art Museum's 50th Anniversary First Friday event in December 2009. Henry comes from ASU School of Community Resources & Development, which my firm volunteers time to. During the December event, Henry was responsible for several vital tasks which enabled me to focus on my own tasking. The feedback that I got from patrons was that Henry was always polite and "on-task." I look forward to working with Henry, again, and would recommend him to anyone that could use a hard-worker.
Alisha Forrester Scott
I had the pleasure of working with Henry at Phoenix Art Museum's 50th Anniversary First Friday event in December 2009. Henry comes from ASU School of Community Resources & Development, which my firm volunteers time to. During the December event, Henry was responsible for several vital tasks which enabled me to focus on my own tasking. The feedback that I got from patrons was that Henry was always polite and "on-task." I look forward to working with Henry, again, and would recommend him to anyone that could use a hard-worker.
Alisha Forrester Scott
I had the pleasure of working with Henry at Phoenix Art Museum's 50th Anniversary First Friday event in December 2009. Henry comes from ASU School of Community Resources & Development, which my firm volunteers time to. During the December event, Henry was responsible for several vital tasks which enabled me to focus on my own tasking. The feedback that I got from patrons was that Henry was always polite and "on-task." I look forward to working with Henry, again, and would recommend him to anyone that could use a hard-worker.
Alisha Forrester Scott
I had the pleasure of working with Henry at Phoenix Art Museum's 50th Anniversary First Friday event in December 2009. Henry comes from ASU School of Community Resources & Development, which my firm volunteers time to. During the December event, Henry was responsible for several vital tasks which enabled me to focus on my own tasking. The feedback that I got from patrons was that Henry was always polite and "on-task." I look forward to working with Henry, again, and would recommend him to anyone that could use a hard-worker.
Credentials
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Google Project Management
GoogleJun, 2021- Nov, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInMar, 2021- Nov, 2024 -
Pivoting to Virtual Events
LinkedInMar, 2021- Nov, 2024 -
Being an Effective Team Member
LinkedInFeb, 2021- Nov, 2024 -
Business-to-Business Sales
LinkedInFeb, 2021- Nov, 2024 -
How to Make Work More Meaningful
LinkedInFeb, 2021- Nov, 2024 -
Convention Sales and Meeting Planning (certificate)
Arizona State UniversityMay, 2012- Nov, 2024 -
Special Events Management (certificate)
Arizona State UniversityMay, 2012- Nov, 2024
Experience
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WM Symposia, Inc
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United States
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Non-profit Organizations
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1 - 100 Employee
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Lead Conference Planner
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Oct 2022 - Present
Primary Meeting Planner for WMS – general responsibilities include but not limited to: • Hotel and vendor contracting • housing/hotel block management• Food & beverage, website management • Mobile app management • Social media management• Meeting and conference logistics• Financially responsible for assigned vendors and annual budgets for those vendorsSupervises office operations and staff, acts as representative if needed for Office and Conference Manager. Show less
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Technical Program-On Site Staff
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Mar 2008 - Oct 2022
Managed the speaker and presenter room including overseeing the Audio & Visual team and Technology TeamCollaborated with team members to monitor 15 breakout rooms and organized the conference management system.
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Conference Coordinator
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Jan 2021 - Mar 2021
Assisted with Planning and delivered a pandemic-friendly live stream conference, attended by 1200 virtual attendeesUtilized X-CD Technologies to upload presentations for a conference with 1200 virtual attendees as well as strategically transitioned the conference to a virtual platform, providing support to 100 speakersCollaborated with senior leadership by creating status reports on activities related to the conference, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development Show less
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CBRE
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United States
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Real Estate
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700 & Above Employee
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Workplace Experience Coordinator @ Cruise
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Apr 2022 - Oct 2022
Maintain workplace programs in order to provide safe, healthy and productive client work environments; implement best practice processes to increase efficiencies and promote sustainable tactics for long-term cost managementOversee multiple account touchpoints including vendor management, space management, asset management, facility inspections, supply/product purchasing, invoice processing and approvalsManage and review service documents and perform quality control inspections ensuring adherence to contract specifications; coordinate external contractors, vendors, and technicians for building and grounds workSupport ongoing space management moves including providing updates to office seating plans and utilization reportsCommunicate with clients regarding property profiles, site inspections, facility audits, work order progress, and other reports Show less
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Workplace Experience Coordinator @ Ernst & Young
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Apr 2021 - Apr 2022
Spearheads and oversee daily office operation of Ernst & Young Phoenix and Tucson Offices consisting of 800+ employeesMaximizes efficiency by executing national operational strategies and coordinating efforts to integrate company services for clients and employees, both internally and externallyCollaborates with business operation, Human resource, digital and technology, and facilities as well as organizes and facilitates 3-5 weekly internal team meetingsOversee all technical process improvements including troubleshooting and fixing issues within department as well as deployment projects to replace all the technology equipment within the officeAchieves goals as a liaison between CBRE and client Ernst and Young as well as stakeholders and executive leadership to identify projects objectives, standards, and guidelines Show less
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Omni Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Conference Service Affiliate Planner
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Apr 2019 - Oct 2020
Exceeded goals by delivering strong contract negotiations, preparing budgets and reconciling event invoices. Coordinated event logistics including preparing contracts for 7+ events and conferences monthly, generating $75k in revenue through affiliate programs. Increased revenue by $250k over one year by successfully closing on leads, surpassing the department’s goal by 10%.Serviced 4 reception dinners simultaneously with 150+ guests each and developed reports and documentations, transcribed notes from meetings, and took dictation, ensured 100% in accurate information. Show less
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Conference Services Coordinator
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Jan 2018 - Apr 2019
Achieved goals as the organizer for the CEO and VP annual and biannual board meetings by creating event orders, handling room setup, organizing F&B, coordinating transportation, and working with AV. Spearheaded operations for the CFHLA annual gala (1400+ attendees) by securing positive reviews from surveyed attendees resulting in signing a contract to host their event 2 years in a row.Selected by the Bay Director for the CHIPPS leadership and development program, acquiring skills in conflict resolution and department leadership.Coordinated schedules, meetings, and property visits for 10 conference managers, and provided administrative support to a total of 20 staff members. Implemented data management system that expedited data retrieval by 70% as well as utilized Salesforce and Microsoft Excel to manage a $200k budget for the ICE 2020 conference. Show less
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Convention Service Administrator Assistant @ Disney's Grand Floridian Resort & Spa
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Sep 2016 - Jan 2018
Managed event calendars for 5 Conference Service Managers and complex calendars for executives which resulted in saving each executive an average of 10 hours/week. Increased scores by 10% in one month by implementing new standards at weekly meetings, which helped prepare the operation team to resolve issues before they occurred.Built event orders and tracked leads using Salesforce, as well as supported executives with projects and data tracking.
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Meeting Concierge @ Disney's Grand Floridian Resort & Spa
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Nov 2015 - Sep 2016
Streamlined training 20 concierge to service 5 convention centers across Disney property while serving as the VIP Liaison for 10-15 high-profile guests per month.Increased “Overall Event Satisfaction” and “Likelihood to Recommend” scores by 30% by being accessible to meeting planners, ensuring room accommodations were in place, and arranging F&B
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Coordinator | Magic Kingdom - Food & Beverage
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Jan 2012 - Nov 2015
Oversaw the orientation of 50-100 cast members as well as handled scheduling to service 30k+ guests daily.Managed $85k in daily return and distributed to 50+ kiosks, utilizing POS to handle transactions. Achieved customer satisfaction by resolving customer inquiries/disputes and escalating utilizing appropriate channels when necessary.
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Arizona State University
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United States
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Higher Education
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700 & Above Employee
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Building Manager - Memorial Union
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Aug 2009 - Jan 2012
Spearheaded operations including managing onsite facility and customer problems and resolving immediate operations conflicts and issues in the building. Managed all internal communications to 100+ staff members, writing memos on behalf of leadership to share critical information. Spearheaded operations including managing onsite facility and customer problems and resolving immediate operations conflicts and issues in the building. Managed all internal communications to 100+ staff members, writing memos on behalf of leadership to share critical information.
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Education
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2007 - 2012
Arizona State University
Tourism Development and Management (BS), Public Relations and Strategic Communications (Minor)
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