Experience

HCH
• Iran
• Market Research
• 1 - 100 Employee
• Consultor de Produtos e Serviços Digitais, Inovação e Modelos de Negócios

  • Aug 2020 - Present


Futurum Capital

• Financial Services

• Manager of Operations

  • Apr 2023 - Sep 2023

  Definir e desenhar todas as atividades que serão necessárias para o trabalho; escopo e entregas a serem realizadas; Definir a priorização das atividades junto aos patrocinadores/ partes interessadas Avaliar e fazer a captação (se necessário) dos recursos com base no escopo do mapeamento feito; Estabelecer o cronograma das entregas; Identificar potenciais riscos e ações para mitigá-los Garantir que todas as operações das áreas de negócio sejam realizadas de maneira apropriada e econômica Melhorar sistemas, processos e práticas recomendadas de gerenciamento operacional Ajudar os processos da organização a permanecerem em conformidade com a lei Formular objetivos estratégicos e operacionais Gerenciar orçamentos e previsões Estabelecer e executar e monitorar KPIs da área(s) funcionais; Encontrar maneiras de aumentar a qualidade do serviço às startups Monitorar todas as empresas parceiras de maneira que os objetivos e/ou resultados chaves sejam cumpridos; Quando necessário prestar consultoria às startups nas diversas áreas de negócio da empresa Participar das reuniões de conselho mensal das empresas; Identificar gargalos e mitigar a eficiência operacional com base nas melhores práticas do mercado; Escolher o framework de execução mais adequado ao ambiente da empresa parceira (cascata/ ágil); Trabalhar com líderes pares de todas as áreas na identificação e implementação de “WOW” (ways of working) mais eficazes. Show less



Abastece Aí

• Brazil
• Financial Services
• 100 - 200 Employee

• Product manager

  • Apr 2021 - Apr 2022

  - Liderança dos times multidisciplinares das frentes de Seguros Auto, Recarga de Celular, Crédito Pessoal - Orientação e monitoramento de indicadores: Tornar as capacidades analíticas dos produtos viáveis ao ciclo de vida, apresentando melhorias constantes ao negócio e produto. - Alinhamento com diferentes Stackholders com diferentes prioridades, negociações de viabilização com parceiros e criar ações conjuntas. - Interagir com as áreas de negócio, UX, Atendimento e Vendas, para garantir conhecimento das dores e desejos dos clientes - Apresentações e acompanhamento com C levels. - Acompanhar mercado, concorrentes, colaboradores e Clientes e avaliar mudanças necessárias e oportunidades ao negócio. Organizando atuação e processo de priorização. Show less



Banco Original

• Brazil
• Banking
• 700 & Above Employee

• Manager | Innovation Specialist

  • May 2018 - Mar 2020

  • Manager responsible for leading Banco Original's innovation projects, working on project planning, accompanying the Committees and leading the Project Development team such as Chatbot, WhatsApp-Chatbot.• Implementation of the first Squad Agile in Banco Original's Workflow program, carrying out studies and research on improvements to Workflows in the Bank's areas, as well as all support in the validation of projects in the Product areas, planning projects and innovation and implementation improvements with suppliers. .• Expertise in planning and leading the development team of the Dashboard BI Cognitive Chatbot and coordination of Quality Assurance (Design + UX + Devs + Business + Products).• Use of tools and methodologies: Design thinking, Scrum, Hackathon, Design Sprint, Holistic, UX Research, CX, PMBOK, Gamification, Business Intelligence, Prototyping and MVP.• Expertise in Business Architecture: Measuring and integrating the design pillars (Market, Devs and Customers). Show less

• Senior Innovation Consultant UX and Agile

  • Jan 2015 - Apr 2018

  • Worked with the bank's innovation team, managed by Head Guilherme Stocco, inserting and delivering technologies such as Biometrics, Voice Command, Artificial Intelligence, Chatbot, Facebook Chabot, Peer to Peer, Ideation Methodologies and promoting Agile.• Deliveries: 1st online account opening, Chatbot artificial intelligence, Banco Original's Open Banking (the first in Latin America), Payment Account, Chatbot WhatsApp.• Planning and development of the Open banking platform (EFMA awards: the most disruptive innovation of 2016), Coordinating Dynamics (Hackathon and Design Thinking, suppliers, employees and customers). Show less



Modo it

• United Kingdom
• Artists and Writers

• Product Owner l Co-Founding Partner

  • Jan 2011 - Jan 2015

  • Leadership in the creation of digital projects, being responsible for the elaboration and development of all Web and Mobile products, in addition to surveys with Customers (UX and CX) • Expertise in strategic planning (Service Design and Marketing), Quantitative and Qualitative Marketing, as well as in the validation of Articles displayed on the platform, monitoring and performing tests, research and UX documents, leading and monitoring all Product Teams (Scrum, Product Owner). • Creation and publication of the first Fashion Inbound Marketplace platform in Brazil. • Creation and publication of Vista o Look, leading our users to make their purchases through their favorite looks, launching an App for Moda it. • Responsible for the portfolio and core business solutions, leading to 215% growth in the company in the first year and after being placed in the Buscapé holding company, 960,000 / month unique visitors were reached. Show less



RS WEB INTERACTIVE AGENCY

• CREATION AND ART PROJECT MANAGER

  • Jan 2007 - Jan 2011

  Creation of Web and E-Commerce solutions for Customers, working on the development of the new operating modus in the Agency and Customer relationship, being responsible for the introduction of the Scrum Workframe. • Customer service for scope, creation, costs and demonstrations. • Managed development teams, defining resources and goals. • Main clients served: Kasinski, Textil Abril, Kimberly Clark, Foz Brasil, Vecchio Joalheiros and Blackcard. Responsibilities: Customer Service (Briefing and project progress), Creative Direction, Art and development Show less