Guest Services Supervisor

• Aug 2023 - Present

Food and Beverage Captain/ Restaurant Server

• Sep 2021 - May 2023

In Room Dining Server

• Jul 2020 - Sep 2021

In-Room Dining Server

• Dec 2019 - Jul 2020

• Delivered food to guest rooms, attending to service needs while keeping accurate reporting of charges to guest folios. • Delivered and served welcome amenities and some setups as per requests. • Participated on opening/closings, setups and breakdowns and ensure overall service ambiance, cleanliness, appropriate setting and presentation. • Resolved food quality and service complaints at earliest and first point of customer contact. • Applied the necessary precautions with regards to food safety and hygiene standards • Maintained proper standards of service to ensure positive dining experiences. • Monitored and maintained cleanliness, sanitation, and organization of assigned station, tables, and service areas. Show less

Guest Services Agent & Night Audit

• Jul 2019 - Dec 2019

• Responsible for the check in and departure of hotel guests. • Responsible for the night audit duties and submitted reports to every department. • Answered the hotel phone, both internal and external calls. • Upsold and booked local activities. • Maintained an accurate inventory of rooms, reservations, and room assignments. • Managed reservations made by phone, email and through OTA’s. • Responsible for the check in and departure of hotel guests. • Responsible for the night audit duties and submitted reports to every department. • Answered the hotel phone, both internal and external calls. • Upsold and booked local activities. • Maintained an accurate inventory of rooms, reservations, and room assignments. • Managed reservations made by phone, email and through OTA’s.

Server Assistant

• Jan 2018 - Jul 2019

Market by Jean-Georges was the first restaurant in Canada for three-star Michelin chef Jean-Georges Vongerichten and the signature restaurant of Shangri-La Hotel, Vancouver. Executive Chef Ken Nakano was a homegrown talent who delighted guests with sophisticated yet uncomplicated flavours. With a passion and dedication for authentic farm-to-table cuisine, Chef Nakano showcased the finest Canadian ingredients from coast to coast. Market by Jean-Georges was the first restaurant in Canada for three-star Michelin chef Jean-Georges Vongerichten and the signature restaurant of Shangri-La Hotel, Vancouver. Executive Chef Ken Nakano was a homegrown talent who delighted guests with sophisticated yet uncomplicated flavours. With a passion and dedication for authentic farm-to-table cuisine, Chef Nakano showcased the finest Canadian ingredients from coast to coast.

Food And Beverage Attendant

• Sep 2017 - Jan 2018

Market East was an inventive and energetic alternative to the traditional restaurant. It included an extensive selection of South-East Asian foods. The menu combined classic, traditional presentation along with modern twists and familiar favourites. This restaurant had an upbeat atmosphere, hosting 140 seats and provided service for lunch, dinner and late night. Market East was an inventive and energetic alternative to the traditional restaurant. It included an extensive selection of South-East Asian foods. The menu combined classic, traditional presentation along with modern twists and familiar favourites. This restaurant had an upbeat atmosphere, hosting 140 seats and provided service for lunch, dinner and late night.

Spa Receptionist

• Nov 2016 - Aug 2017

• Maintained clean, sanitized and organized spa space and treatment rooms. • Controlled spa atmosphere including music, scent, and temperature. • Ensured proper stocking of spa products. • Assisted with treatment room maintenance/set up/clean up. • Assisted with opening and complete closure of spa on all closing shifts. • Promoted upcoming spa packages and additional discounts. • Assisted the branch manager with daily tasks if needed. • Maintained clean, sanitized and organized spa space and treatment rooms. • Controlled spa atmosphere including music, scent, and temperature. • Ensured proper stocking of spa products. • Assisted with treatment room maintenance/set up/clean up. • Assisted with opening and complete closure of spa on all closing shifts. • Promoted upcoming spa packages and additional discounts. • Assisted the branch manager with daily tasks if needed.

Guest Services Agent

• Nov 2015 - Aug 2016

• Responsible for checking guests in and out of the hotel. • Issued room keys, pamphlets, discount cards, etc. • Works in conjunction with the bell desk to assist guests to their rooms. • Arranged transportation for guests. • Computed bills, collected payment and made change from guest folios. • Handled guest complaints, inquiries, comments and initiate appropriate action and follow-up. • Responsible for checking guests in and out of the hotel. • Issued room keys, pamphlets, discount cards, etc. • Works in conjunction with the bell desk to assist guests to their rooms. • Arranged transportation for guests. • Computed bills, collected payment and made change from guest folios. • Handled guest complaints, inquiries, comments and initiate appropriate action and follow-up.

Passenger Service Agent

• Jun 2015 - Sep 2015

• Responsible for two major flight from Bangkok to Paris, and Amsterdam. • Assisted passengers with travel needs and special assistance. • Directed passengers to the boarding gate. • Assisted with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage. • Performed other duties as assigned. • Responsible for two major flight from Bangkok to Paris, and Amsterdam. • Assisted passengers with travel needs and special assistance. • Directed passengers to the boarding gate. • Assisted with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage. • Performed other duties as assigned.

Liaison Officer

• May 2011 - May 2015

This was a seasonal job under the Thailand DanceSport Association. Over 500 dancing contestants from all around Asian and European countries made this job even more fun and memorable. This was a seasonal job under the Thailand DanceSport Association. Over 500 dancing contestants from all around Asian and European countries made this job even more fun and memorable.

Sales And Marketing Intern

• Oct 2013 - Jan 2014

• Promoted weekly events and tour packages. • Participated the events as assigned. • Created relationships with multiple ESL institutions in Downtown Vancouver. • Assisted tour guides in Banff and Metro Vancouver. • Promoted weekly events and tour packages. • Participated the events as assigned. • Created relationships with multiple ESL institutions in Downtown Vancouver. • Assisted tour guides in Banff and Metro Vancouver.