Henry Small
Customer Service Advocate at QualCare Inc.- Claim this Profile
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Bio
Experience
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QualCare Inc.
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Customer Service Advocate
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Sep 2018 - Present
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Capital One
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United States
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Financial Services
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700 & Above Employee
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Customer Service/Sales Champion
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Jun 2013 - Oct 2017
Responsibilities include providing an ideal customer service experience and achieving personal and departmental sales goals Answer incoming calls to resolve customer inquiries and then seek to make banking more convenient while helping to identify products and services that meet the customer’s needs. Keep up to date with all product changes and features while also performing account level research, updating and documenting information. Explain essential account setup procedures and essential security questions. Handled high volume of incoming calls from customers and while providing excellent customer service.
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Inbound Sales Specialist
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Dec 2012 - Jun 2013
Handled incoming sales and service calls from customers while also placing outbound calls to customers in order to meet sales goals. Provided customer service with the objective of profiling customers and extending contact to sell new or additional products and/or services. Completed necessary system navigation and call tracking. Developed and maintained knowledge of a variety of financial products and services. Handled all calls with the intent of providing customer satisfaction and retention.
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Bank of America
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United States
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Banking
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700 & Above Employee
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Customer Marketing/Account Manager
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Nov 2007 - Dec 2012
Skillfully diffused tension by exercising a trained ability to identify, resolve, and evaluate, while communicating company policies and procedures. Provided direct customer follow-up when needed. Managing various customer requests while preserving bank initiatives. Conduct and assist in peer listening and coaching sessions. Managed a team of 18 representatives during absence of team manager. Established client/bank relationship using a consultative approach. Attracted and retained new business via referrals. Achieved monthly sales objectives while adhering to an excellent service level. Sold various products of services such as: business credit cards, mortgages, unsecured lines on credit, and credit protection
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Education
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MIddlesex County College
Business, Management, Marketing, and Related Support Services