Henry Shek
Consultant at Roadmap IT Ltd- Claim this Profile
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Cantonese Native or bilingual proficiency
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Mandarin Professional working proficiency
Topline Score
Bio
Bruno Lopes
I've known Henry for a few years now, firstly as a customer and then as a work colleague. He has an excellent IT support knowledge with strong roots in Casper and Remote management. He is an expert in Colour management with excellent skills in Efi XF and Fiery RIPS. As a person, Henry has a great sense of Humour and a very likeable personality. With an uplifting attitude towards work, Henry brings out his best even under stressful environments achieving his goals always on time.
Jim M.
I could always rely on Henry to see a job through to completion. A great skill that Henry has is to know when he can take action autonomously and when to escalate via appropriate channels. Henry is always keen to learn/expand his knowledge. You only have to explain something once to Henry, a rare and valuable skill in a support professional. Highly recommended.
Bruno Lopes
I've known Henry for a few years now, firstly as a customer and then as a work colleague. He has an excellent IT support knowledge with strong roots in Casper and Remote management. He is an expert in Colour management with excellent skills in Efi XF and Fiery RIPS. As a person, Henry has a great sense of Humour and a very likeable personality. With an uplifting attitude towards work, Henry brings out his best even under stressful environments achieving his goals always on time.
Jim M.
I could always rely on Henry to see a job through to completion. A great skill that Henry has is to know when he can take action autonomously and when to escalate via appropriate channels. Henry is always keen to learn/expand his knowledge. You only have to explain something once to Henry, a rare and valuable skill in a support professional. Highly recommended.
Bruno Lopes
I've known Henry for a few years now, firstly as a customer and then as a work colleague. He has an excellent IT support knowledge with strong roots in Casper and Remote management. He is an expert in Colour management with excellent skills in Efi XF and Fiery RIPS. As a person, Henry has a great sense of Humour and a very likeable personality. With an uplifting attitude towards work, Henry brings out his best even under stressful environments achieving his goals always on time.
Jim M.
I could always rely on Henry to see a job through to completion. A great skill that Henry has is to know when he can take action autonomously and when to escalate via appropriate channels. Henry is always keen to learn/expand his knowledge. You only have to explain something once to Henry, a rare and valuable skill in a support professional. Highly recommended.
Bruno Lopes
I've known Henry for a few years now, firstly as a customer and then as a work colleague. He has an excellent IT support knowledge with strong roots in Casper and Remote management. He is an expert in Colour management with excellent skills in Efi XF and Fiery RIPS. As a person, Henry has a great sense of Humour and a very likeable personality. With an uplifting attitude towards work, Henry brings out his best even under stressful environments achieving his goals always on time.
Jim M.
I could always rely on Henry to see a job through to completion. A great skill that Henry has is to know when he can take action autonomously and when to escalate via appropriate channels. Henry is always keen to learn/expand his knowledge. You only have to explain something once to Henry, a rare and valuable skill in a support professional. Highly recommended.
Experience
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Roadmap IT Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Consultant
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Jun 2022 - Present
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Silvertip Technology Ltd.
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United Kingdom
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IT Services and IT Consulting
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Director
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Mar 2014 - Jun 2022
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Technical engineer
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Nov 2012 - Mar 2014
- Apple Certified Technical Coordinator 10.8 (ACTC) - Certified Apple Product Professional - Provide remote or onsite field support to multiple clients within central London. - Patch manage, deploy and test applications using the Casper Suite. This also includes creating system images for future machine builds and testing before roll out. - Create rules, policies and groups using Jamf Caper JSS. - Hardware troubleshooting of Apple devices using specialist tools, Mac Mini, X-Serve, Mac Pro, Macbook, Macbook Air. - Manage, plan and execute network installs for new businesses and small office moves. This required me to be highly organized, punctual and in constant contact with our clients and third part suppliers. Communication, customer service must be provided at the highest level. - Install, configure and optimize print proofing systems, Fiery XF and Fiery. - Maintain and troubleshoot backup systems and setup backup routines using PreStore and attend offsite training. Show less
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Landor
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United Kingdom
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Advertising Services
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200 - 300 Employee
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Mac Systems Administrator
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Mar 2010 - Nov 2012
- Responsible for the IT user and backend environment - Hardware and software capacity/budget planning - Gather and translate user expectations to technical solutions - Ensure joiners and leavers IT systems are managed correctly - Build and maintain relationship with suppliers and clients - Procurement of hardware, servers and software - Imaging and deployment of Mac and windows systems - Active server monitoring and maintenance - Administration of Blackberrys and iPhone devices - Printers and print colour management maintenance - Adhere to ITIL service management procedures Show less
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WTMS
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United Kingdom
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Advertising Services
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1 - 100 Employee
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IT Helpdesk
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Mar 2009 - Mar 2010
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Cathay Pacific
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Hong Kong
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Airlines and Aviation
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700 & Above Employee
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Flight Attendant
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Sep 2006 - Sep 2008
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Education
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1997 - 1999
Brentwood County High
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