Henry Rogland
Technical Writer at StaffReady- Claim this Profile
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Topline Score
Bio
Credentials
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Technical Writing Certificate
University of WashingtonJun, 2018- Oct, 2024
Experience
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StaffReady
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United States
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Software Development
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1 - 100 Employee
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Technical Writer
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Jul 2020 - Present
In my capacity as a technical writer I : - Create and update a content creation calendar - Create templates for technical documentation and write/edit all of our user guides and help documentation for each of our software products - Coordinate and collaborate with other departments and SME's during the content creation process - Write updated help text/tooltips to improve the user experience for our website - Produce instructional content including copy and diagrams to improve the training experience for new users - Created a new organizational hierarchy for how documents are stored and categorized Show less
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Trident Seafoods
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Fisheries
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700 & Above Employee
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Senior Customer Service Representative/Trainer
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Jan 2017 - Jan 2020
As a senior rep, I coordinate sales, logistics, invoicing, and account management for over 300 food service, military, and club sales accounts. In this capacity, I process sales, coordinate shipping, verify pricing and correct invoicing procedure. I work with external brokers, vendors, and sales staff to ensure fluid and agile operations and ensure there are no lapses in service levels or customer satisfaction. As a trainer, my responsibilities include the onboarding and training of new hires, the creation of training SOP's to standardize training and reduce single point failures in the training and workflow process, overhauling existing processes to make them more time efficient and accurate, and making sure compliance with departmental KPI's is adhered to. I provide correctional feedback to new hires and work with them to set goals, achieve their maximum potential and bring their best skills forward. Show less
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KuKuRuZa Gourmet Popcorn
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United States
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Writing and Editing
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1 - 100 Employee
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Performance and Branch Manager
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Jun 2015 - Jan 2017
In my capacity as a performance manager and the manager of the Ballard location, I was responsible for employee efficiency, training and engineering and executing sales strategy for the greater Seattle Area. My duties include the following:- Developing a training curriculum for new hires company wide and overhauling existing documents to give SOP's and other company correspondence greater clarity. - Training employees, calculating and managing sales growth through promotions and partnerships with the Ballard Chamber of Commerce and other local Ballard businesses.- Managed the non profit donations that the company contributed throughout the year. This involved researching local non profits, responding to RFP's, tracking total donations as well as historical donation patterns, and ensuring prompt delivery of product for charity events that we participated in.- I managed payroll, conducted performance reviews, gave employees actionable correctional feedback to improve their performance and the store's overall performance.- Reduced operational costs through strategic time management, removal or reduction of unnecessary store procedures, and improved inventory management to reduce waste. Show less
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Shift Supervisor/Assistant Manager
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Apr 2014 - May 2015
Provided excellent customer service to our patrons, developed an effective neighborhood outreach to draw in local businesses both to buy our product and to partner with us for local events, creating attractive and compelling store displays to entice customers to visit our location. Assisted the store manager in payroll management, training new hires, and general store operations which ensured minimal losses and improved store morale.
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Seattle Pacific University
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United States
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Higher Education
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700 & Above Employee
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Multimedia Editor/ Site Administrator - Falcon News
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May 2012 - Jun 2014
Maintained and updated the Falcon News website weekly within a set publishing schedule as well as authored, edited, and uploaded news videos and articles In my capacity as an editor I was responsible for final proofreading prior to articles being posted as well as formatting them appropriately for online distribution. I also coached and assisted writers with the drafting and researching of articles as well authoring several myself. I successfully lobbied for the creation of a video section and designed the initial strategy for video articles and features. In my capacity as site administrator, I performed weekly site maintenance including trouble shooting bugs, site security, adding new functions such as a social media feed and hyperlinks, updates to the original HTML code. Show less
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Education
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2010 - 2014
Seattle Pacific University
Bachelor of Arts, English and Linguistics
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