Experience

中國移動香港

• Senior customer care specialist

  • Jun 2022 - Present

  -Provide professional and courteous customer service to walk-in customers at Customer Centre -Handle customers’ enquires/complaints at service counters on all company products and services -Understand customer needs, establish and maintain good customer relationship by providing one-stop customer care services -Input and maintain accurately customer record and related transaction -Implement customer retention programs and identify the cross-selling opportunities -Act as a trainer of Customer Handset Workshop -Collect feedback from customers and give suggestions for on-going service improvement Show less



Broadway

• India
• Entertainment Providers
• 1 - 100 Employee

• Product Consultant(Mobile Phone)

  • Apr 2011 - May 2016

  -Assist on promoting the products and achieve the sales goals -Handle daily operation activities in stores -Provide professional customer service and pleasant shopping experience to customers Responsible to any other ad hoc projects/assignments -Maintain operation efficiency and to provide good customer service in fast-paced shopping environment -Be responsible for in-store visual merchandising and align to company’s guidelines -Monitor the stock and inventory is at optimal level for operation needs -Prepare sales analysis and support to general administrative work, e.g. roster, monthly sales report -Perform training and coaching to the new joiners and develop individual career development plan Show less