Experience

Elegance Designers & Printers Ltd

• Kenya
• Printing Services
• 1 - 100 Employee

• Managing Director/CEO

  • Mar 2018 - Present

  • Developing company policy and operation manual • Developing strategic plans • Sourcing for funding • Building and maintaining an effective team • Business development • Controlling finances • Developing company policy and operation manual • Developing strategic plans • Sourcing for funding • Building and maintaining an effective team • Business development • Controlling finances



Uchumi Supermarkets Ltd

• Human Resources Services
• 200 - 300 Employee

• Corporate & Digital Sales Manager

  • Jan 2016 - Mar 2018

  o Identifying opportunities for further sales and new areas for development through detailed research of the specific industry or market. o Meeting and exceeding set sales quotas while adhering to sales guidelines o Laying out business guidelines for drafting of legal contracts with business partnerso Updating businesses processes and policies while ensuring adherence to the sameo Managing a Team on 25 Staff driving corporate sales in all Uchumi Outlets o Visiting customers and staff across the country to assess performance and the markets dynamics.o Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs.o Manage rate negotiation and prices o Co-ordination and alignment of sales planning and forecasting.o Analysing the trends to identify areas of weakness to avoid and strengths to focuso Managing the Sales Incentive Scheme; establish tracking tools for qualitative and quantitative measures.o Identifying and developing new business through networking, courtesy and follow-up calls. o Managing the sales budgets of all sales staff and accurately report on sales activity and forecasts. o Developing & cascading sales training for corporate sales team & branch managers.o Project management of all sales projects and initiatives. o Delivering presentations at all levels and deal with day- to- day issues with regards to sales. Show less

• Acting Head of Marketing : Uchumi Supermarkets Limited

  • Oct 2016 - Jul 2017

  o Work closely with other management team members to support business innovations and new products / services developmento Providing team leadership to support branch operations and guide on brand imageo Leading the deep dive on branch wise profitability and proposals on turn aroundo Providing strategy and setting targets in line with the overall business focuso Prepare related reports, provide guidance and training to junior Sales & Marketing personnelo Guiding on all stakeholders relationships management and building strong partnerships with key stakeholderso Develop a marketing plan & budget.o Managing a marketing team & Corporate Sales Team in a highly competitive environmento Participating in formulation, business management and decision making as part of the management team to deliver corporate brando Liaison and support activities, co-ordinate cross-functional teams to improve integration and efficiency of the marketing strategy company wideo Support the business with accurate brand promotional activities that will enhance the public standingo Work closely with suppliers to drive key initiatives such as Corporate Social Responsibility and sustainability Show less



Equity Bank Kenya Ltd - Equitel

• Nairobi

• Sales and Distribution Manager

  • Aug 2014 - Dec 2015

  o Managed the implementation and execution of Equitel sales strategy in line with the Equity group strategy o Define and execute sales strategies/plans ensuring revenue growth and that sales plans are consistent with Group’s goals and objectives o Recruited Marketing Agencies , managed them and ensured that they achieved their KPI’s o Entrenched Sales culture to all branch staff through couching and training throughout 162 branches in the country o Set up the telecommunication retail sales model(outlets) in line with the Central bank regulations in the banking environment o Provided weekly update on the sales performance of the channels, with new initiatives o Looked at post acquisition customer behaviour through analytics to come up with win back and usage stimulation strategies o Tracked progress monthly and quarterly against operational targets, ensuring financial performance so that sales revenue, costs and other targets are achieved. o Consistently provided customer feedback from the teams to product development team for product improvement o Develop an effective sales organization through coaching and liaison with organizational resources. o Assess sales staff performance and productivity making necessary improvements. o Liaise with other departments to review and improve processes that contribute to an efficient and effective sales and customer services organization. Show less



Essar Telecom Kenya Limited (yuMobile)

• Kenya
• Telecommunications
• 100 - 200 Employee

• Territory Manager

  • Jan 2010 - Jul 2014

  o Indirect generation of sales revenue and achievement of set monthly targets through the effective management of Distributors and various sales programs in the assigned territory. o In charge of recruitment of mobile money (yuCash) agency recruitment and management in my territory.o Manage Advertising and Promotional expenditure within budgeted levels in my regiono Manage and develop a team of trade developers/DSA/DSR. o Ensuring standardization of all communication with customers quotes, proposals and contract negotiations.o Develop and enhance marketing presentations, processes and systems o Ensuring availability of the company’s products and services in the Territory at all times and effectively implementing retail programs to meet the sales objectives.o Monitoring and reporting subscriber, traffic and capacity requirement trends.o Increasing revenue through subscriber connections by increasing the cumulative targets o Maintaining a high visibility in the outlets including POP branding and brochures o Establishing a needs analysis by conducting site visits, pre-sales needs analysis and documentation.o Developing retailer database through route by route coverage and visits for purposes of market penetration. o Ensuring accuracy and timeliness of reporting in Sales pipeline management & opportunity management and all regular and ad hoc sales reports & analysis Show less

• Distribution support executive/Sales Analyst

  • Nov 2008 - Dec 2009

  o Collecting, analyzing, evaluating and reporting of sales related data in order to increase sales productivity o Monitor trends and evaluate performance measured against sales quotas. o Working with IT department on projects aimed at automating operation processes and designing of systems that support distribution and distributoro Analyzing post acquisition customer behavior to provide information on quality of sales brought in by the sales teamo Ensuring strong well-conceived territory coverage plans with defined objectives are outlined and adhered too Sales orders and distribution management – Order processing and managing the delivery SLAs of the courier service distributing our products o Monitoring and taking records of the stock movement in the warehouse and also ensured safety of the company’s stock o Providing Sales team administrative support and ensuring smooth order to Settlement Process.o Managing a team of 5, handling company’s stocks at the Warehouse o Managing Distributor Relations, Communication and execution of Distributor events/meetings Show less



Safaricom PLC

• Kenya
• Telecommunications
• 700 & Above Employee

• Customer care representative

  • Aug 2008 - Nov 2008

  • Attending to clients’ queries on call. • Educating calling customers on all Safaricom products and services; • Ensuring First Contact Resolution where possible, and escalating and following up issues to resolution where applicable. • Maintaining high customer satisfaction for all the corporate accounts handled while reducing churn. • Collecting and recording all information provided by calling customers for use in provision of quality service. • Attending to clients’ queries on call. • Educating calling customers on all Safaricom products and services; • Ensuring First Contact Resolution where possible, and escalating and following up issues to resolution where applicable. • Maintaining high customer satisfaction for all the corporate accounts handled while reducing churn. • Collecting and recording all information provided by calling customers for use in provision of quality service.



KCB Bank Group

• Kenya
• Banking
• 700 & Above Employee

• Direct sales Representative

  • Jan 2008 - Aug 2008

  • Marketing and selling unsecured loans and check off loans • Opening of bank accounts. • Attending to clients’ queries. • Partial processing of the Loan forms-dressing and correcting errors • Marketing and selling unsecured loans and check off loans • Opening of bank accounts. • Attending to clients’ queries. • Partial processing of the Loan forms-dressing and correcting errors