Experience

Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Operational Support & Optimisation (Mobile & Content) Group Leader

  • Dec 2019 - Present

• Content Tier 3 Technical Team Leader

  • Nov 2016 - Dec 2019

• Senior Content Network Interface Consultant

  • Jul 2016 - Nov 2016

  Optus Sport, English Premier League, Satellite, Fetch broadcast support, monitoring and outage management, internal/external stakeholders liaison. SVOD.Tier 3 Support for TV and Content teams. Project and product development and integration. Organisational communication. Capability development.Vendor engagement and relations.

• Senior Business Differentiation Consultant

  • Jun 2015 - Jul 2016

  Fault management and escalations, Networks liaison, Stakeholder engagement, Cellular network, Mobile, ULL/HFC/NBN Broadband, Coverage escalations, lnbuilding solutions (Nextivity, FEMTO), Project lead, Coaching, Team management

• Business Differentiation Consultant

  • Jun 2013 - Jun 2015

  Fault Management, Networks liaison, Cellular Network, Mobile, Mobile Broadband, Coverage Escalations, lnbuilding Solutions (Nextivity, FEMTO). SMB/Fleet technical management. Stakeholder relations.

• ADSL/Mobile Technical Support

  • Aug 2007 - Jun 2013

  ADSL technical supportMobile Broadband launch teamiPhone launch team


Woolworths Supermarkets
• Australia
• Retail
• 700 & Above Employee
• Customer Service Supervisor

  • Dec 2002 - Nov 2007


Deluxe Products Pty Ltd

• Office Administrator

  • Jun 2006 - Aug 2007

  Webpage design and maintenance Product marketing eStore management eStore fulfilment Sales Book keeping Webpage design and maintenance Product marketing eStore management eStore fulfilment Sales Book keeping