Experience

Capilano University

• Canada
• Higher Education
• 400 - 500 Employee

• Instructor

  • Apr 2012 - Present

  Focus on marketing, international student practicum preparation, coordination, and placement. Offer support and guidance on students' career aspiration.

• Convenor, Tourism Management International and Summer Department Chair

  • Jun 2013 - Present

  • Monitored, reviewed, and evaluated the quality of the Tourism Management Program in accordance to university policy• Oversaw courses delivery, offered feedback and guidance, and provided assistant to instructors if necessary• Identified and addressed issues which may affect students success • Engaged with students and provided an approachable, supportive, and student-centered learning environment• Developed effective means of communicating with students and be responsive to their feedback via group discussion or one-on-one informal meeting• Performed student progress evaluation including commendation, reprimand, and counseling

• Recruitment Support

  • Aug 2012 - Present

  Promoting the Tourism Management for International Students program (TMI) to prospective international students. Liasing with different departments and external clients, organizing various events, and participating in internal/external meetings in order to enhance the exposure of TMI program.

• Practicum Supervisor: Tourism Management for International Students Program

  • Apr 2012 - Present

  I connect our students with the tourism industry for practicum opportunities in hotels, airport, travel agencies, major attractions, etc. Once students' employment is secured, I will oversee the student/employer relationship and ensure it is a win-win situation for students, employers, and our university. Also, I provide counselling, coaching, and support for our students before, during, and after their practicum.



Self Employed

• Vancouver, Canada Area

• Real Estate Investment

  • Jan 2011 - Present

  Real Estate Investor focuses on residential rental properties in Canada and US regions. Constantly looking for opportunities to collaborate, expand, and grow. Real Estate Investor focuses on residential rental properties in Canada and US regions. Constantly looking for opportunities to collaborate, expand, and grow.



Langara College

• Canada
• Higher Education
• 700 & Above Employee

• Instructor

  • Jan 2011 - Present

  Instructor at Langara School of Management Instructor for management courses such as Marketing, Introduction to Business in Canada, and Business Strategy. Instructor at Langara School of Management Instructor for management courses such as Marketing, Introduction to Business in Canada, and Business Strategy.



Air Canada

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant and In-charge Flight Attendant

  • May 1996 - Sep 2016

  • Welcome, engage, and assist guests.• Ensure and enforce inflight safety regulations according to Canadian Aviation Regulations (CARS).• Fully trained and prepared for inflight incidents such as medical incidents/emergency and security threats.• Solicit guest feedback and communicate it with the management team.• Complete and submit all the necessary inflight reports.• Cross-culturally aware and trained.• Able, comfortable, and experienced to work in a diverse workplace.• Easily adapt to change, flexible work schedule, and dynamic work environment.• Manage inflight service and safety standard by enforcing all necessary SOPs according to Air Canada and Transport Canada standard.• Conduct crew briefings before, during, and post flights to ensure their readiness and understanding of safety and service expectations.• Delegate crew positions to allow crew members to work in the positions that best suit their strengths. • Act as the main liaison between pilots and crew members, company and crew members, customers and Air Canada.• Actively solicit customer feedback during and after each flights to promote customer satisfaction.• Resolve conflicts among crew members and passengers as needed.• Anticipate customer needs with proactive approaches including conducting inflight surveys and provide creative solutions.

• Training Instructor

  • Jan 2000 - Jun 2010

  My main duties include the following items:• Conduct classroom instruction related to technicaland/or people skills;• Participate in meetings, conference calls, workshops,as required;• Evaluate trainee performance and provide timely feedback/coaching to participants;• Provide feedback to and solicit feedback from TrainingManagers;• Complete pre and post training activities;• Support goals and objectives of Customer Service Training and In-Flight teams;• Liaise with Training Managers, Coordinators and other members of the team



Eton College

• Vancouver, Canada Area

• Instructor

  • Sep 2011 - Aug 2013