Experience

BVGroup

• Gibraltar
• Gambling Facilities and Casinos
• 200 - 300 Employee

• NOC Engineer

  • Nov 2018 - Present

  I oversee 24/7 NOC monitoring, supporting network and systems teams. My responsibilities include troubleshooting, maintaining, and ensuring the integrity of our systems, including Linux and Windows systems, networking devices, Data Centre conditions, and third-party integrations. Key Responsibilities: • Monitor and maintain network equipment, servers, and critical services. • Record and maintain essential documentation. • Efficiently manage and escalate… Show more I oversee 24/7 NOC monitoring, supporting network and systems teams. My responsibilities include troubleshooting, maintaining, and ensuring the integrity of our systems, including Linux and Windows systems, networking devices, Data Centre conditions, and third-party integrations. Key Responsibilities: • Monitor and maintain network equipment, servers, and critical services. • Record and maintain essential documentation. • Efficiently manage and escalate issues. • Collaborate with support teams and suppliers. • Stay updated on procedures and meet SLAs. • Perform routine checks for optimal service. • Provide initial troubleshooting and root cause analysis. • Support Data Centre systems. • Ensure rapid responses to issues for a seamless customer experience. Show less I oversee 24/7 NOC monitoring, supporting network and systems teams. My responsibilities include troubleshooting, maintaining, and ensuring the integrity of our systems, including Linux and Windows systems, networking devices, Data Centre conditions, and third-party integrations. Key Responsibilities: • Monitor and maintain network equipment, servers, and critical services. • Record and maintain essential documentation. • Efficiently manage and escalate… Show more I oversee 24/7 NOC monitoring, supporting network and systems teams. My responsibilities include troubleshooting, maintaining, and ensuring the integrity of our systems, including Linux and Windows systems, networking devices, Data Centre conditions, and third-party integrations. Key Responsibilities: • Monitor and maintain network equipment, servers, and critical services. • Record and maintain essential documentation. • Efficiently manage and escalate issues. • Collaborate with support teams and suppliers. • Stay updated on procedures and meet SLAs. • Perform routine checks for optimal service. • Provide initial troubleshooting and root cause analysis. • Support Data Centre systems. • Ensure rapid responses to issues for a seamless customer experience. Show less



Eazitelecom

• Gibraltar

• IT Admin/Back office NMS Engineer

  • Aug 2012 - Nov 2018

  Handle and analyze trouble tickets and escalate within the SLA and confirm resolution of customer complaints. Perform network troubleshooting and identify general network problems on Cisco switches, routers and firewalls. NOC Operations (Monitoring and troubleshooting of alarms and network faults) on Huawei NMS M2000/U2000 for BTS, transmission and signalling. Manage, maintain and update domain users, computers and printer infrastructure. Maintain all local… Show more Handle and analyze trouble tickets and escalate within the SLA and confirm resolution of customer complaints. Perform network troubleshooting and identify general network problems on Cisco switches, routers and firewalls. NOC Operations (Monitoring and troubleshooting of alarms and network faults) on Huawei NMS M2000/U2000 for BTS, transmission and signalling. Manage, maintain and update domain users, computers and printer infrastructure. Maintain all local software and hardware licensing to ensure conformance. Support determination of local IT needs for yearly budgeting process and request. Recommending hardware and software solutions. Server maintenance, system backups and disaster recover preparation. User and file systems security and data integrity for desktop environments. Produce documentation of procedures and configurations. Manage purchase of inventory related hardware, software and other IT supplies. Other ad-hoc tasks as requested by the CEO. Show less Handle and analyze trouble tickets and escalate within the SLA and confirm resolution of customer complaints. Perform network troubleshooting and identify general network problems on Cisco switches, routers and firewalls. NOC Operations (Monitoring and troubleshooting of alarms and network faults) on Huawei NMS M2000/U2000 for BTS, transmission and signalling. Manage, maintain and update domain users, computers and printer infrastructure. Maintain all local… Show more Handle and analyze trouble tickets and escalate within the SLA and confirm resolution of customer complaints. Perform network troubleshooting and identify general network problems on Cisco switches, routers and firewalls. NOC Operations (Monitoring and troubleshooting of alarms and network faults) on Huawei NMS M2000/U2000 for BTS, transmission and signalling. Manage, maintain and update domain users, computers and printer infrastructure. Maintain all local software and hardware licensing to ensure conformance. Support determination of local IT needs for yearly budgeting process and request. Recommending hardware and software solutions. Server maintenance, system backups and disaster recover preparation. User and file systems security and data integrity for desktop environments. Produce documentation of procedures and configurations. Manage purchase of inventory related hardware, software and other IT supplies. Other ad-hoc tasks as requested by the CEO. Show less



Jyske Bank

• Denmark
• Banking
• 700 & Above Employee

• IT Support/Developer

  • Jul 2005 - Nov 2011

  Troubleshooting a range of software and hardware issues. Liaise with Jyske Bank IT Headquarters in Denmark regarding 2nd and 3rd line issues. Writing and maintenance of business SOP (Standard Operating Procedures) and software documentation. Providing in-house IT training schemes in Outlook and Excel. Developer duties including correcting faults in various in-house developed systems. Creating and maintaining basic office developments such as Access… Show more Troubleshooting a range of software and hardware issues. Liaise with Jyske Bank IT Headquarters in Denmark regarding 2nd and 3rd line issues. Writing and maintenance of business SOP (Standard Operating Procedures) and software documentation. Providing in-house IT training schemes in Outlook and Excel. Developer duties including correcting faults in various in-house developed systems. Creating and maintaining basic office developments such as Access Reports, Word Templates and Excel Spreadsheets. Show less Troubleshooting a range of software and hardware issues. Liaise with Jyske Bank IT Headquarters in Denmark regarding 2nd and 3rd line issues. Writing and maintenance of business SOP (Standard Operating Procedures) and software documentation. Providing in-house IT training schemes in Outlook and Excel. Developer duties including correcting faults in various in-house developed systems. Creating and maintaining basic office developments such as Access… Show more Troubleshooting a range of software and hardware issues. Liaise with Jyske Bank IT Headquarters in Denmark regarding 2nd and 3rd line issues. Writing and maintenance of business SOP (Standard Operating Procedures) and software documentation. Providing in-house IT training schemes in Outlook and Excel. Developer duties including correcting faults in various in-house developed systems. Creating and maintaining basic office developments such as Access Reports, Word Templates and Excel Spreadsheets. Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• IT Operator

  • Jan 2003 - May 2005

  Dealing with 1st line support problems both on the phone and face to face. Providing technical hardware and software support to a wide scale of different in house and Microsoft Windows based applications used in a networked environment. Working independently on IT projects. Dealing with 1st line support problems both on the phone and face to face. Providing technical hardware and software support to a wide scale of different in house and Microsoft Windows based applications used in a networked environment. Working independently on IT projects.