Experience

Nectar

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Telesales Account Manager

  • Sep 2020 - Present

• Customer Service Executive

  • Dec 2019 - Sep 2020



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Manager / Trading Manager

  • Oct 2018 - Nov 2019

  As the Customer Service Manager I develop and lead a high performing team, role model and embed the Group Values in order to provide a customer centric culture within the store. I have clear vision ofcustomer service standards and excellent leadership skills that inspire, motivate and empower colleagues to realise their potential and deliver business success. I assume total responsibility for the uncompromising customer service within the store, delivering across all business measures through engagement, leadership and execution of store standards and delivery of process, ensuring the full customer offer is met. My accountabilities are:• Ensure that every customer has a positive and enjoyable shopping experience within the store,through effective implementation of customer initiatives, such as Salesfloor Leader, Navigator etc.Continuous improvement demonstrated through effective review and appropriate action, utilising allavailable customer insight tools.• Accountable for the effective and secure operation of the store. Ensure colleagues understand andimplement policies and process relevant to their job role. Close management of all controllable andcash office to minimise loss through store security.• Create a positive environment, coaching and developing their people to be the best they can be, utilising the performance management and talent development tools available.• Monitors and develops team engagement on a continuous basis and fully utilises all recognitionopportunities to cheer on progress.



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer and Trading Manager

  • Jul 2018 - Oct 2018

  As a Customer and Trading Manager, I was responsible for leading the Customer Experience team, of around 50 to 60 colleagues, to ensure our customers had a great experience whatever they were coming to us for. Some of my duties included: serving customers on checkouts or in our petrol station, making sure the right advertising is on display or helping customers with their lottery tickets and collecting their online parcels. My other main duties included:• Recruiting, coaching and supporting store colleagues to delight customers.• Completing schedules, in-line with the stores budget, to ensure there was enough colleague coverage across the department.• Deputising for the Store Manager, taking responsibility for all colleagues and the management team to keep the smooth operation of the store whilst maintaining KPI figures in-line with company expectations.



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Operations Manager

  • Mar 2017 - Jul 2018

  Coordinate all operational planning and execution requirements in the store. Through clear expectations and sound planning I ensure appropriate resource for store operation to deliver business success. I also assume total responsibility for the internal management of controls within the store, supporting delivery of KPIs and ensuring legal, HR and budget controls are met. Some of my key accountabilities include:• Create a positive environment, coaching and developing people to be the best they can be, utilising the performance management and talent development tools available.• Drive profitable sales driven through commercial awareness of store operation. Support management of controllable costs.• Ensure the tools and processes available are utilised to recruit new colleagues who meet the colleagueattributes laid down by the company and all legal responsibilities to maintaining their training and safety are met.• Ensure that all colleagues are inducted and trained thoroughly in order to be competent and confidentto fulfil all aspects of their job role. Utilise online training fully as part of creating a culture of continuous learning.