Experience

NSTAR, now Eversource Energy- Follow our new company page, Eversource Energy

• United States
• Utilities
• 700 & Above Employee

• Customer Service Associate II

  • Jun 2001 - Present

  Westwood, MA  Was responsible in applying the basic knowledge of systems and procedures by utilizing creative problem solving and negotiation skills to resolve customer issues.  Performed assigned functions with moderate reliance on others for direction.  Handled service requests and changes and act as the customer's focal point to maintain strong customer relationships.  Documented customers transactions in accordance with company policy  Was responsible for meeting and maintaining all… Show more  Was responsible in applying the basic knowledge of systems and procedures by utilizing creative problem solving and negotiation skills to resolve customer issues.  Performed assigned functions with moderate reliance on others for direction.  Handled service requests and changes and act as the customer's focal point to maintain strong customer relationships.  Documented customers transactions in accordance with company policy  Was responsible for meeting and maintaining all individual and team quality standards.  Acted as the Discount Rate Specialist to assist customers below income poverty level.  Contacted Federal agencies, such as EOHHS, required to implement HIPAA protocol.  Have trained 5 separate people.  Have been trained in Protected Accounts Credit investigations related to private residential accounts. Regulations went in accordance with the Dept. of Public Utilities. Show less



Techmar

• Telecommunications
• 1 - 100 Employee

• Business Development Representative

  • Dec 2000 - Feb 2001

  Canton, MA  Performed business to business telemarketing for major technology corporations.  Appointed to Dell Computer Corporation to market refurbished equipment to growing organizations.



Blue Cross Blue Shield of Massachusetts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Member Services

  • Jul 2000 - Nov 2000

  North Quincy, MA  Managed a phone center environment used to inform clients of their health benefits.  Conflict management skills were a key component when helping subscribers resolve claim disputes.  Utilized oral skills daily with both medical professionals and the general public.



Consumer Credit Counseling Service of Southern New England

• Financial Counselor

  • Jan 1999 - Jul 2000

  East Providence, RI  Accountable for helping individuals resolve their financial difficulties through one on one counseling.  Advised people about expenses, liability management and finding options available to improve their financial outlook.  Used customer service to a great extent. Met my clients in person, by phone or by internet.



Putnam Investments

• United States
• Financial Services
• 700 & Above Employee

• Participants Services Services

  • Feb 1998 - Nov 1998

  Quincy, MA  Preserved 401(k) Retirement Plans for major corporations such as: Coca-Cola, Scholastic and Viacom. Heavy customer service.  Presented in depth and accurate responses to operational and individual account inquiries.  Completed new venture, received training about mutual funds and stocks.  Delegated to administer daily financial transactions from phone contact via research, email, and online systems.