Henrike Flemming

Front Office Manager at Rosewood Munich
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Contact Information
us****@****om
(386) 825-5501
Location
Germany, DE
Languages
  • Deutsch Native or bilingual proficiency
  • Englisch Full professional proficiency
  • Französisch Professional working proficiency
Skills

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Nicole McWhannell

Henrike is a professional, energetic and driven young woman, with a visible passion for hospitality and people. Working with her at the Emirates Palace, Abu Dhabi, was a sincere pleasure and I found her to be always very reliable. Henrike got the job done and was very popular with our international clientele. I highly recommend her and am positive that she has a bright future ahead.

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Experience

  • Rosewood Munich
    • Germany
    • Hospitality
    • 1 - 100 Employee
    • Front Office Manager
      • Aug 2023 - Present
  • Mandarin Oriental Hotel Group
    • Hong Kong
    • Hospitality
    • 700 & Above Employee
    • Assistant Front Office Manager
      • Jan 2022 - Jul 2023
  • Hotelschool The Hague
    • Netherlands
    • Hospitality
    • 300 - 400 Employee
    • B.B.A. Hospitality Management, International Fast Track Student
      • Aug 2019 - Jan 2022

      - Change Management- Quality Management- Business Model Innovation- Strategic Development- Making Financial Decisions- Revenue Management

    • Student Assistant F&B
      • Feb 2020 - May 2020

  • Kempinski Palace Engelberg
    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • Human Resources Management Trainee
      • May 2021 - Nov 2021

      pre-opening -establishing Human Resources department alongside Director of Human Resources Bachelor Thesis about pre-opening: „How can the Kempinski Palace Engelberg adapt its recruitment- and training practices to safeguard overall service quality and ensure customer satisfaction?“ pre-opening -establishing Human Resources department alongside Director of Human Resources Bachelor Thesis about pre-opening: „How can the Kempinski Palace Engelberg adapt its recruitment- and training practices to safeguard overall service quality and ensure customer satisfaction?“

  • Emirates Palace
    • United Arab Emirates
    • 1 - 100 Employee
    • Lady in Red, Kempinski Ambassador
      • Oct 2018 - May 2019

      - Previous operator during employment: Kempinski Hotels-Global Hotel Alliance Discovery Champion

    • Front Office Supervisor
      • Oct 2017 - Oct 2018

      - Previous operator during employment: Kempinski Hotels

  • Althoff Hotels
    • Germany
    • Hospitality
    • 1 - 100 Employee
    • Guest Service Supervisor
      • Apr 2016 - Aug 2017

    • Front Office Agent
      • Jan 2016 - Apr 2016

      Althoff Hotel Collection * Leading Hotel of the World * Europe Food Hotel of the Year 2017 (123 rooms, 53 suites)

  • Hotel Adlon Kempinski Berlin
    • Germany
    • Hospitality
    • 100 - 200 Employee
    • Lady in Red, Kempinski Ambassador
      • Jan 2015 - Dec 2015

      Lady in Red, Kempinski Ambassador

    • Apprentice in Hotel Business
      • Sep 2012 - Jan 2015

      - Apprentice with practical training in several rooms division as well as food and beverage departments

  • Kempinski Hotels
    • Germany
    • Hospitality
    • 700 & Above Employee
    • Task Force as Kempinski Ambassador in Kuala Lumpur, Malaysia
      • Nov 2015 - Nov 2015

      Investors Meeting November 2015 , Kuala Lumpur / Malaysia Investors Meeting November 2015 , Kuala Lumpur / Malaysia

Education

  • Hotelschool The Hague
    Bachelor of Business Administration - BBA, International Hospitality Management
    2019 - 2022
  • OSZ Gastgewerbe Brillat Savarin, Berlin
    Hotel Specialist/ Trainee / IHK Certification at Hotel Adlon Kempinski Berlin
    2012 - 2015
  • Schillerschule Hannover, Germany
    Baccalaureat/ german high school diploma

Community

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