Henriikka Pentti

Customer Happiness Manager at Auntie
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Contact Information
us****@****om
(386) 825-5501
Location
Helsinki, Uusimaa, Finland, FI
Languages
  • English Full professional proficiency
  • Finnish Native or bilingual proficiency
  • French Limited working proficiency
  • Swedish Limited working proficiency
  • Chinese Elementary proficiency
Skills

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Bio

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Titta Anonen

Henriikka is a talented HR professional with exceptional collaboration skills. I had a pleasure to be Henriikka's colleague for 1,5 years at NCC's HR team in Finland. She was a valued member of our team with her solution oriented mindset, positive attitude, structured way of working as well as ability and willingness to learn new things. A great colleague!

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Credentials

  • Personality and Ability Assessment certificate (OPQ, Verify)
    SHL
    Oct, 2020
    - Nov, 2024

Experience

  • Auntie
    • Finland
    • Mental Health Care
    • 1 - 100 Employee
    • Customer Happiness Manager
      • Feb 2022 - Present

      Auntie provides preventative support for mental health that helps employees handle challenges related to stress and motivation before they become overwhelming. Auntie provides preventative support for mental health that helps employees handle challenges related to stress and motivation before they become overwhelming.

  • Accountor Suomi
    • Finland
    • Accounting
    • 400 - 500 Employee
    • Consultant (HR)
      • Aug 2019 - Feb 2022

      Continuous learning in in-house projects in various industries involving a wide range of operative and HR development tasks. Projects: May 2021 - February 2022 In-house HR Specialist, working with global recruitments, expatriation and other HR projects September 2019 - June 2021 In-house HR Generalist in the construction industry, including: - recruitment, sourcing and direct search, recruitment process development, employer branding - HR development tasks such as onboarding and performance management (development discussions) Show less

  • Barona
    • Finland
    • Staffing and Recruiting
    • 700 & Above Employee
    • HR Consultant
      • Apr 2017 - Jun 2019

      As an HR Consultant my primary task was helping clients find the right talents for their HR, finance and administrative positions. I also managed the entire employee life cycle of selected employees and was involved in developing the team's recruitment and HR processes. I continued leveraging my previous knowledge of direct search, regularly using LinkedIn Recruiter.

    • Talent Support & Sourcing Agent
      • Jan 2016 - Apr 2017

      As a Talent Support & Sourcing Agent I was responsible for a variety of tasks including digital talent acquisition mostly in the fields of IT, Engineering, Construction and Finance. In addition, I provided support for Barona's consultants in all areas of recruitment. I also held a role as a Recruitment Coordinator in a client project handling over 30 recruitments from start to finish together with the consultants. This multifaceted job required multitasking and a proactive, independent approach.Barona’s Talent Acquisition Center was founded in 2015 and provides recruitment support functions for internal and external clients, enabling more efficient use of time and the ability to carry out large projects quickly. The Talent Acquisition Center also provides centralized recruitment outsourcing for its clients. Show less

  • Barona
    • Finland
    • Staffing and Recruiting
    • 700 & Above Employee
    • Junior Coordinator
      • Nov 2012 - Aug 2014

      My tasks as a coordinator included preparing documentation such as employment contracts and job certificates, ordering lunch vouchers, phones and mobile subscriptions for the employees and contacting the employees on various matters. I also did Finnish-English-Finnish translations, phone interviews and other assisting tasks. My tasks as a coordinator included preparing documentation such as employment contracts and job certificates, ordering lunch vouchers, phones and mobile subscriptions for the employees and contacting the employees on various matters. I also did Finnish-English-Finnish translations, phone interviews and other assisting tasks.

  • Nets
    • Denmark
    • Financial Services
    • 700 & Above Employee
    • B2B Contact Person
      • Aug 2012 - Oct 2012

      This fixed-term project work consisted of contacting existing users of Virikeseteli (Culture and sports vouchers), including sports and cultural facilities, regarding the change in payment method from vouchers to card. This fixed-term project work consisted of contacting existing users of Virikeseteli (Culture and sports vouchers), including sports and cultural facilities, regarding the change in payment method from vouchers to card.

  • mySafety Försäkringar AB
    • Sweden
    • Insurance
    • 1 - 100 Employee
    • Customer contact person
      • Jun 2012 - Aug 2012

      As a customer contact person I worked in B2C sales and acquired customers via phone. I sold various security-related products and received positive feedback from customers as well as colleagues and supervisors. As a customer contact person I worked in B2C sales and acquired customers via phone. I sold various security-related products and received positive feedback from customers as well as colleagues and supervisors.

Education

  • Aalto University
    Master’s Degree, Management and International Business
    2016 - 2018
  • Aalto University
    Bachelor’s Degree, International Business
    2013 - 2016
  • Nanyang Technological University
    Bachelor’s Degree, International Business
    2015 - 2015
  • Repton School Dubai
    International Baccalaureate
  • University of Helsinki
    Basic studies in Psychology (25 ECTS) - ongoing
    2021 -

Community

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