Experience

DBM Consultants

• Australia
• Market Research
• 1 - 100 Employee

• Associate Director

  • Nov 2022 - Present

• Senior Consultant

  • Feb 2022 - Nov 2022

• Consultant

  • Aug 2020 - Feb 2022

• Research and Insights Graduate

  • Feb 2020 - Aug 2020



Smart Group

• Advertising Services
• 1 - 100 Employee

• Inbound/Outbound Sales and Customer Service Agent

  • Aug 2019 - Feb 2020

  - Consistently exceeded KPIs, a top sales performer with a monthly commission in the top 2 of all agents (15+). - Furthered Excel skills, including personally developing a database for callbacks using macros which was later shared with other agents; improving efficiency, customer satisfaction and accuracy for myself and the campaign. - Delivered outstanding results for company and client by providing an extensive and bespoke sales and customer service experience: proactively listening and responding to customer request, tailoring pitches and communicative methods to ensure the best outcome for all parties. - Assisted in the training of new agents, as well as providing floor support when needed. - Developed a thorough understanding of the necessity of attention to detail: strict adherence to compliance, data entry and manipulation accuracy, succinct communication with various departments and colleagues to ensure completion of a sale or CS call in reasonable time.