Billing Operations Manager

• Nov 2022 - Present

Manager of Service Configuration Team

• Jan 2021 - Present

- Management opérationnel et hiérarchique de l’unité de configuration des services Data, voix SMS, sur l’OCS.- Établissement de plan de charge de l’activité - Pilotage de chantiers transverses pour les équipes opérations avec le directeur de production.- Chargé de missions diverses par le directeur de production en relation avec la QoS.- Production de KPI et de reportings (ExCom)- Grooming avec Product Owner / Managers sur les designs de nouvelles fonctionnalités / offres

Coordinateur Chef d’équipe / Coordinator Team Lead

• Dec 2019 - Jan 2021

Responsable de :• Gestion du plan de charge des projets (demandes Jira internes)• Organisation du plan d’activité hebdomadaire BAU (demandes Client)• Organisation de points de préparation des plans d’implémentation / cahiers de tests• Reporting et communication en interne• Aide à la priorisation et à l’arbitrage• Suivi du plan d’amélioration de la QoS• Suivi global de l’activité Interlocuteur unique concernant :• Demande de planification prévisionnelle d’un projet• Lancement de MVNO « bespoke »• Demande de planification d’étude (demande d’expertise) Show less

Telecom Engineer (telecom provisioning, SLR, SCP, Rater, Updater, OCS)

• Sep 2018 - Dec 2019

- Engineering on the Creations / Parameters / modifications of MVNx / IoT accounts in Database (MySQL / SQL Server) - Parameters of the tariffs grids and bundles in the OCS (MySQL / SQL Server) - Parameterization zoneplan, dialplan, serviceplan, calendar, ruleplan, resourceplan, COS in the OCS - SCP configuration (shortcodes, longnumbers, mvnx config rules) - Study tariff research requests for customers (Microsoft, China Telecom, MediaLaan etc ..); - Update of the customer and CR repository of the realized works - Configuration of the notification module (SMS, E-mail, Push) - Proposals of testing protocols - Writing of requests for evolutions - Writing / Creation of processes - Specific contributions to production and maintenance operations - Configure / Modify mobile offers (MySQL / SQL Server) - Performing recipe tests on packages, tariffs, dial plans and other configurations. - Analysis of incidents and anomalies reported by customers, in conjunction with Technical Support teams (JIRA, Service Desk + meetings ...) - Study of customer requests to establish feasibility, cost and deadlines (meetings, cross consulting ...) - Definition of internal tools needed to improve the productivity of the activity. (Jmeter, PhP scripting ....) - Work on projects / prospects in collaboration with the marketing team and service management. Show less

Network Operations Engineer

• Jul 2018 - Aug 2018

- Supervision and configurartion of GSM-R equipment (SNCF / SFR / MESEA): BTS to MSC (BSS) - FTTH / FTTO contracts: Covage - CenturyLink - Telia - Interoute - GTT - Technical Environments: Orange - Bouygues Telecom - Nokia - Supervision and configurartion of GSM-R equipment (SNCF / SFR / MESEA): BTS to MSC (BSS) - FTTH / FTTO contracts: Covage - CenturyLink - Telia - Interoute - GTT - Technical Environments: Orange - Bouygues Telecom - Nokia

Network Operations Engineer

• Jun 2018 - Jul 2018

OSS/BSS Supervision for Orange Wholesale Service France + Orange Cloud webmail and other services. OSS/BSS Supervision for Orange Wholesale Service France + Orange Cloud webmail and other services.

Operations Supervision Coordinator and Data

• Nov 2013 - May 2018

• Supervision in 24/7 of the fixed and mobile network of Free at the heart of the NOC• Technical surveillance• Technical referent in support of field technicians and sector managers• Support for preventive and curative maintenance operations on networks• Management of programmed operations (night shifts)Fixed Network• Diagnostics and Incident Management Network Level 3, on backbone and Metropolitan linksPalo Alto - Miami - Washington - NewYork - London - Amsterdam - Frankfurt - Milan - Paris - Marseille• Pre-deployment technical analysis• Monitoring deployment operationsMobile Network:• Analysis & Diagnosis of incidents• Proactive triggering of transmission problems• Monitoring deployment operationsNetwork equipment:• Cisco & Huawei switch configuration and troubleshootingSofware monitoring:• Observium, Cacti, PRTGMainly used tools:• Os linux, ssh Show less

Supervisor of field technicians (Area Manager)

• Jun 2011 - Nov 2013

- Management of a team of technicians (49 members)- Schedule management- Technical support and and process management

Technical support Level 3

• Jan 2010 - Jun 2011

Technichanl support Level 2

• Mar 2008 - Dec 2009

Technical and administrative management

• May 2006 - Jun 2007