Henok Haile
Compliance Assistant at Fitzdares- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Open Source Intelligence (OSINT) Course - Counter Fraud Training
Peter Darby AssociatesAug, 2023- Nov, 2024
Experience
-
Fitzdares
-
United Kingdom
-
Gambling Facilities and Casinos
-
1 - 100 Employee
-
Compliance Assistant
-
Mar 2023 - Present
AML Responsibilities • Perform KYC checks on new customers who have not achieved a PASS at the point of onboarding resulting in ID and proof of address letter being requested. Reviewing the onboarding failure notes in case the customer is a sanctioned individual. • Updating Fitzdares Spreadsheets daily which consists of: - Adding new clients onto the spreadsheet - Any delays or refusals on Accounts require comments to be input, e.g awaiting compliance sign off, refusal to provide CDD/SOF - Inputting formulas for mandatory re-review date once a customer is CDD or SOF verified. • Responsibilities to carry out CDD requests and verify the document clients provide. Any customer who fails to upload their documents would be suspended. • EDD checks are carried out on Middle/High risk Clients to obtain satisfactory evidence of the customer source of funds as well as wealth. We would request recent remuneration, bank statements, and carry out OSINT to verify knowledge obtained from documentation. Liaison with line managers as the EDD checks require a recommendation on whether we want to continue having a business relationship with the customer, what the customers risk level will be moving forward, and their deposit limit based off the remuneration documents received. • Safer Gambling responsibilities – consisted of carrying out reviews for customers who appear in the reports. It’s my job to assess their betting behaviour and time of play, deposits, and withdrawals. It's my responsibility to send a text and interact with the customer to make sure they are comfortable with their level of spending and activity. Any customer who raises a cause for concern, I would raise it with senior SG members so they can carry out a responsible gambling or affordability phone call and further interact with them. Show less
-
-
-
Sporting Group
-
United Kingdom
-
Gambling Facilities and Casinos
-
100 - 200 Employee
-
Customer Service Assistant & Telebet
-
Aug 2022 - Mar 2023
At Sporting group, it is my responsibility to maintain a high standards of customer service to clients in terms of response times to call and emails, resolution of client enquires and pro-active outbound calling in line with the department’s customer contact strategy. Ensure to book spread bets over the phone, managing bet referrals and analysing bet risk with the market makers. As well as liaising and assisting other departments i.e., trading, Credit, and marketing) to ensure issues are resolved. Compliance checks are to be carried out on new/existing clients to fall in line with the companies “Compliance & GDPR” regulations. AML responsibilities – consisted of (Requesting documents: SOF, proof of ID and Proof of Address, carrying out security calls on customers who are suspected of being shadow accounts, requesting credit checks and monthly deposit limits assessments from the compliance team). Show less
-
-
-
Ladbrokes Coral
-
United Kingdom
-
Gambling Facilities and Casinos
-
700 & Above Employee
-
Customer Service Manager
-
Oct 2016 - Aug 2022
As manager, my duty was to open and close the store while handling financial transactions and keeping clear and accurate finance management records ensuring that figures are matching systems in case of an auditing. AML checks were to be conducted to ensure customers were complying with the anti- money laundering policy. This would involve, face-to-face interactions with customer that was flagged by security and to be inputted into the company’s system. High standards of customer service were applicable all times via sorting out customers enquires and assisted them with placing bets, assessing stock levels and ordering items before they run out. Show less
-
-
Education
-
2016 - 2019
Brunel Business School
Bachelor of Science - BS, Business Administration and Management, General
Community
