Experience

Siegmann Polska Sp. z o.o.

• Poland
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Dispatcheur

  • Feb 2023 - Present

  • Supporting forwarders • Cooperation with clients and partners • Providing high-quality customer services • Ensuring the correctness of data in the system and operational documentation • Preparation of delivery schedule reports • Coordination of the transport process • Verification of transport documents • Controlling the timeliness of shipments and deliveries • Logistics system and data supervising • Reporting • Ability to use MS Office(in particular Outlook and Excel) • Analytical approach and problem-solving skills Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Help Desk Support Specialist

  • Nov 2022 - Feb 2023

• Responsable du back office

  • Jun 2022 - Nov 2022

  • Helped agent with difficult cases• Paricipate in the improvement of customer service• Make the report and follow-up or the agents

• Représentant service client

  • Nov 2021 - Jun 2022

  Respond to customer emails and chats.Dealing with payment issues.Analyze and decide if the customer will be refunded. Making questions and answers up the work robot.



Smart Consulting

• Mexico
• Business Consulting and Services

• Responsable service clients

  • May 2018 - Oct 2019

  Assisted users with basic IT devices troubleshooting (via calls and chats). • Handled employee's requests regarding issues they faced with O365 apps and accesses granted via active directory groups. • Reported daily using Excel. • Helped management to identify workflow issues and proposed solutions. • Consistently met my short and long-term targets. Assisted users with basic IT devices troubleshooting (via calls and chats). • Handled employee's requests regarding issues they faced with O365 apps and accesses granted via active directory groups. • Reported daily using Excel. • Helped management to identify workflow issues and proposed solutions. • Consistently met my short and long-term targets.