Experience

KANGA STORES

• United States
• Pet Services
• 300 - 400 Employee

• Business Excellence Manager , Coach, Teamleader

  • Jul 2014 - Present



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Business Excellence Lead

  • Apr 2013 - Jun 2014

  Operational and financial year planning. P&L management. Monthly business Rhythm calls and building KPI and scorecard plans. Responsible for Customer Satisfaction and customer delivery forecast planning and delivery. Operational and financial year planning. P&L management. Monthly business Rhythm calls and building KPI and scorecard plans. Responsible for Customer Satisfaction and customer delivery forecast planning and delivery.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• PFE (Premier Field Engineering) Manager

  • Sep 2010 - Mar 2012

  Premier Field Engeneering is a group of technical People how are delivering Proactive Services to Customer IT organisations. These customer normally have a Premier Support relationship with Microsoft. PFE portfolio includes Healthprogram's for most of the main Microsoft Enterprise products including the people and process scope. Premier Field Engeneering is a group of technical People how are delivering Proactive Services to Customer IT organisations. These customer normally have a Premier Support relationship with Microsoft. PFE portfolio includes Healthprogram's for most of the main Microsoft Enterprise products including the people and process scope.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Premier Operations Manager

  • 2006 - Sep 2009

• Engagement Manager

  • Jul 2005 - Jul 2009



ICL

• Service Account Manager

  • 1990 - 1996