Experience

Aion Bank

• Belgium
• Financial Services
• 100 - 200 Employee

• Customer success manager

  • Jun 2022 - Present

  Warsaw, Poland Proficient in strengthening customer relationships and providing solutions to business challenges. Efficient management of customer tickets and coordination between internal teams for effective problem resolution. Active role in gathering feedback and contributing to user experience. Proven success in increasing customer satisfaction through effective communication and service.

• Customer service team leader

  • Feb 2020 - Jun 2022

  Warsaw, Poland Successfully managed a customer service team, motivating and mentoring team members for optimal performance and customer satisfaction. Coordinated daily tasks for efficient customer demand resolution. Actively monitored team performance and individual goals, focusing on feedback and growth. Led process improvements that increased efficiency and improved customer experience. Effective representation of team to upper management with reporting on performance and improvement opportunities.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2018 - Feb 2020

  Warsaw, Poland Technical support customer service representative specializing in Microsoft products. Proven track record in effective resolution of technical questions with clear communication.



Diebold Nixdorf

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2018 - Sep 2018

  Warsaw, Poland Dedicated B2B customer service professional with focus on system troubleshooting for gas stations. Active support and solution-oriented communication to ensure seamless operational continuity.



Body&Fit

• Netherlands
• Wellness and Fitness Services
• 100 - 200 Employee

• Warehouse employee

  • Feb 2012 - Mar 2018

  Heerenveen, Friesland, Netherlands Started as a part-time order picker during my education and progressed to a full-time warehouse worker. Proven dedication to the role, resulting in promotion to a leadership position. Demonstrated experience in warehouse management, with a strong ability to lead teams and promote operational efficiency.



Cafe de swetser

• Barman

  • Jan 2011 - May 2016

  Heerenveen, Friesland, Nederland Started as a glass collector and quickly evolved to bartender and eventually head bartender. Leading role in ensuring smooth operations and safety on the floor.



hotnetworkz

• face to face sales

  • Dec 2015 - Mar 2016

  leeuwarden Op straat abonnementen verkopen voor kranten en goede doelen.



duikvereniging 't pompeblead

• Scuba Dive Instructor

  • 2010 - 2015

  heerenveen lessen geven in snorkelen en scuba diving.



Lidl Netherlands

• Orderpicker

  • 2010 - 2011

  Heerenveen, Friesland, Netherlands As an order picker, I was responsible for efficiently picking and packing products in a warehouse.



Meren Post BV

• Mailman

  • 2006 - 2010

  Tjalleberd Distributing various magazines and letters.