Hospitality systems Consultant

• Mar 2017 - Present

Senior Technician

• Jan 2016 - Present

Support and resolve all on site calls logged by helpdeskSet-up and install Point Of Sale EquipmentEngage in cabling- and general maintenanceSet-up the IT infrastructure of new storesAdhere to company SLA agreements for all logged incidentsResolving user problems via telephonic assistance, remote assistance or call-out to site Project management on all new stores, which includes but is not limited to initial site meetings with builders and engineers, assisting with layout plans for all IT cabling and equipment.Liaising with engineers, electricians, shopfitters and cabling companies regarding installation dates, progress and overseeing of all work commenced, to ensure that all work done adhere to company policyFull training, on site handholding and consulting of all new installed sitesFollow up training and consultation to all clients in EC areaInstallation of network infrastructure in stores, including data and voice cablingCall out to sites to attend to incidents logged by stores

IT Field Service Engineer

• Nov 2013 - Dec 2015

Support and resolve user IT problems at head office and storesSet-up and install PCs and other equipmentEngage in cabling- and general maintenanceSet-up the IT infrastructure of new storesAdhere to company SLA agreements for all logged incidentsResolving user problems via telephonic assistance, remote assistance or call-out to site Project management on all new stores, which includes but is not limited to initial site meetings with builders and engineers, assisting with layout plans for all IT cabling and equipment.Liaising with engineers, electricians, shopfitters and cabling companies regarding installation dates, progress and overseeing of all work commenced, to ensure that all work done adhere to company policyCompiling of weekly report of status in region re SLA's, current project & roll outs, new store progress and incident managementInstallation of network infrastructure in stores, including data and voice cablingCall out to sites to attend to incidents logged by stores

Retail Operations Manager

• Mar 2012 - Oct 2013

Managing day to day operations of 5 Liquor outlets2IC of CompanyStock management, ordering, costing and daily/weekly stock takesLiaising with wholesale clients on a daily basisOverseeing Load out of orders and deliveriesDay to day maintenance of Point of sale, hardware & softwareDebtors & creditors controlStock ordering and paymentsHuman resource managementBudget control for income and expensesTraining of new employees on Point of Sale system, stock control methods and all of their respective dutiesDaily opening and closing, cash ups and Bank deposits of respective branchesMarketing & Liaising with new and existing clients in regards to promotions, new stock and boosting of salesLiaising with Reps and Franchise representatives regarding promotions and special deals Responsible for IT Infrastructure within the company, regarding upgrading & maintaining Point of Sale system through a server & VPN setups

Senior Point Of Sale Consultant

• Jul 2011 - Feb 2012

Computer & Software SalesComputer RepairsCustomer Services & Call Outs With Company VehicleMaintenance of Personal ComputersNetwork Installations & Maintenance POS Maintenance, Sales, Installations & trainingDesign & Implementation of custom POS SolutionsADSL Setup & InstallationsTelkom VPN Lite Setup & InstallationsBasic Server 2003 & 2008 Maintenance, Setup & installationsAdmin & Maintenance of Office Network & Hardware Computer & Software SalesComputer RepairsCustomer Services & Call Outs With Company VehicleMaintenance of Personal ComputersNetwork Installations & Maintenance POS Maintenance, Sales, Installations & trainingDesign & Implementation of custom POS SolutionsADSL Setup & InstallationsTelkom VPN Lite Setup & InstallationsBasic Server 2003 & 2008 Maintenance, Setup & installationsAdmin & Maintenance of Office Network & Hardware

Operations Manager

• Nov 2008 - Jun 2011

Managing day to day operations of 5 Bottle storesStock management, ordering, costing and daily/weekly stock takesStaff ManagementLiaising with wholesale clients on a daily basisOverseeing Load out of orders and deliveriesDay to day maintenance of Point of sale, hardware & softwareDebtors & creditors controlStock ordering and paymentsHuman resource managementBudget control for income and expenses2IC of CompanyTraining of new employees on Point of Sale system, stock control methods and all of their respective dutiesDaily opening and closing, cash ups and Bank deposits of respective branchesMarketing & Liaising with new and existing clients in regards to promotions, new stock and boosting of sales

Senior IT Technician

• Sep 2007 - Oct 2008

Computer & Software SalesComputer RepairsCustomer Services & Call Outs With Company VehicleMaintenance of Personal ComputersNetwork Installations & Maintenance POS Maintenance, Sales, Installations & TrainingDesign & Implementation of custom POS SolutionsInstallation Of Wireless Internet UnitsADSL Setup & InstallationsWireless Network design & implementationCCTV InstallationsBasic Server 2003 MaintenanceRotated on a weekly basis to handle call centre duties, comprising of telephonic & remote support to Internet and IT clients