Hendrik Johannes Crous
Vice President Resources & Infrastructure at GoCrisis- Claim this Profile
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English Full professional proficiency
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Afrikaans Full professional proficiency
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Portuguese Elementary proficiency
Topline Score
Bio
Credentials
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Verified International Academic Qualifications
World Education ServicesFeb, 2021- Nov, 2024 -
IELTS General Training, Overall Band Score 8.5
IELTS OfficialJan, 2021- Nov, 2024 -
Learning Canva
LinkedInApr, 2020- Nov, 2024 -
Microsoft Office Specialist: Microsoft Office Excel 2007
MicrosoftAug, 2010- Nov, 2024 -
Microsoft Office Specialist: Microsoft Office PowerPoint 2007
MicrosoftAug, 2010- Nov, 2024 -
CompTIA Project+ Certification
CompTIAApr, 2010- Nov, 2024 -
Certified Business Professional (2010 - 2011)
International Business Training Association (IBTA)Jan, 2010- Nov, 2024 -
Sun Certified Solaris Associate
Sun MicrosystemsNov, 2008- Nov, 2024 -
CompTIA CTT+
CompTIAFeb, 2008- Nov, 2024 -
Unix
Sun MicrosystemsJan, 2008- Nov, 2024 -
Microsoft Certified Systems Administrator Server 2003
MicrosoftDec, 2007- Nov, 2024 -
CompTIA A+
CompTIAJun, 2007- Nov, 2024 -
Cabin Crew Member Licence
South African Civil Aviation Authority - SACAANov, 1999- Nov, 2024 -
Introduction to Wines of the World
Cape Wine AcademyDec, 1995- Nov, 2024
Experience
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GoCrisis
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United Kingdom
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Business Consulting and Services
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1 - 100 Employee
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Vice President Resources & Infrastructure
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Jan 2020 - Present
Arrange meetings webinars and events with a variety of participants and coordinate the logistics, including the preparation of required materials, taking minutes, and tracking action items.Identify emerging issues, determine their urgency/priority, and gather and compile background information for timely and appropriate decisions and/or action.Liaise with external organizations, company officials, staff and first responders with confidence, professionalism, and discretion.Compose, design, format, proofread and edit a variety of documents and materials including marketing campaigns, presentations and branding of all corporate documentation and events using desktop tools such as Word, Excel, PowerPoint, Outlook, CANVA and Adobe Creative cloud products.Develop and maintain a document solution (tracking system) to ensure correspondence, reports, etc., are completed within critical timelines.Supervise support staff as a part of the GoResponder program including work assignments, and scheduling pre, during and post emergency response deployments.As the Call Center Director during an emergency deployment, task typically includes the following:Screen incoming phone calls and inquiries to determine the nature and priority of the inquiry or request and forwards to appropriate staff member for their attention and/or response.Maintain a tracking system to ensure correspondence is completed within critical timelines this includes the management of media enquiries.Ensure that proper travel arrangements have been made for first responders and that all documentation are ready for completion of all related travel authorizations and expense reimbursements.Organize and attend a variety of meetings and/or business-related webinars and events.Maintain all corporate social media pages including the creation of posts and management of replies and enquiries received.Manage and Maintain all the CEO, including the Global VP’s IT systems.
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Vice President Operations Africa/Contact Centre Manager
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Jul 2016 - Jan 2020
Ensure GoCrisis Contact Center platform (growthElements & VoIP) is operational.Ensure partner providers are ready (Technical set up, training of people & contracts is in place).Ensure GoCrisis Contact Center agents, (including partner agents) are trained and ready (technology set up and ready to respond).Ensure all processes and procedures, manuals and templates are up to date.Work with client call center managers to ensure a close pre-incident relationship.Activate the GoCrisis Contact Center Service in times of crisis or emergency.
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Altron
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Instructor
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Apr 2008 - Jun 2013
Instructor in the following fields:• Project Management Principles and Practices• Project +• CTT+/Train the Trainer/Coaching Skills for Leaders/Learning to Lead• MS Office Word, Excel, Outlook, PowerPoint – 2003/2007/2010• IT for Non-IT Managers• Negotiating• Change Management• Conflict Management• Time Management• Business Etiquette• Surviving Public Speaking• Effective Presentations• E-mail Etiquette• Developing Positive Assertiveness/Achieving Life Balance• Telephone Impact and Customer Service• Course content developmentI have been involved in numerous projects during my employment with Bytes People Solutions, some of which include:• ABSA Branch development Platform Implementation and training development• Department of Rural Development and Social Development• Pioneer/Du Pont eConnect Training and Development
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XON
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South Africa
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IT Services and IT Consulting
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1 - 100 Employee
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Group Support Technician
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Feb 2006 - Jan 2008
Contractual support technician for the following organisation: NEC XON, IEMAS Financial Services.Tasks performed but not limited to:• Desktop support• Server support• Project team member/coordinator• Setup of end user systems and internet services• Setup of E-mail accounts• Onsite end user support Contractual support technician for the following organisation: NEC XON, IEMAS Financial Services.Tasks performed but not limited to:• Desktop support• Server support• Project team member/coordinator• Setup of end user systems and internet services• Setup of E-mail accounts• Onsite end user support
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South African Airways
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South Africa
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Airlines and Aviation
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700 & Above Employee
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Senior Flight Attendant
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Aug 1999 - Dec 2004
• First Class and Premier Class Specialist, Development of customer service skills• Problem resolution in the area of customer satisfaction and training• High responsibility and industry emphasis on safety duties• Research and implementation of new onboard products and service procedures• Food and product developmentWhilst working for South African Airways I formed a part of the Product Research and development team, and also completed various training sessions so as to assist in my role as a team member.Our main duties were to research the different routes and countries that South African Airways serviced specifically on the food product and also customer service areas.Once completed we had to make formal recommendations to the catering and services managers so that new product could be implemented on board all South African Airways Flights.Once Implemented we also stood first in line in testing the new services and products and then train the other crew members on board.Courses included in as part of my training was:• Wine Service Training• On-the-Job Coaching• Tourism Training• Customer Service Standards TrainingThroughout my career with South African Airways I also received numerous letters of commendation for outstanding service.I was involved in the Airbus A340 roll out project. My duties during this project were to help design the food and service product on board the aircraft, and to assist in the on-board training of the cabin crew.
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Education
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1995 - 2001
University of Johannesburg
National Diploma, Hospitality Management -
2015 - 2016
STADIO Higher Education
Bachelor of Arts - BA, Fashion/Apparel Design
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