OverSeas Sales & Export Manager

• Sep 2020 - Present

Customer Service Representative

• Jun 2017 - Present

I help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. I help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

System Network Administrator

• Jun 2017 - Present

Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies

Network and System Administrator

• Nov 2013 - May 2017

-Ensured network, system and data availability and integrity through preventative maintenance and upgrades. -Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. -Managed firewall, network monitoring and server monitoring both on- and off-site. -Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. -Recommended network security standards to management. -Planned and implemented upgrades to system hardware and software. -Upgraded systems with new releases and models. -Managed the configuration and operation of client-based computer operating systems. -Administering the Active Directory Domain Controller, DNS, DHCP. -Responsible and managing file server. -Kaspersky administration toll install, configure and administration. -share point 2003 install, Configure, publish and administration. -Mailenable Install, Configure, publish and administration. -Vtiger CRM Website install, Configure, publish and administration. Show less

customers services and technical support

• 2011 - 2013

-Helping customers solve technical issues. -Handling customers. -Answering Customers inquires . -Helping customers solve technical issues. -Handling customers. -Answering Customers inquires .