Hend Ahmed
Volunteering School Learning Support Officers (SLSO) at PUNCHBOWL PUBLIC SCHOOL- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
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Bio
Yousra Mahmoud
I have had the pleasure of knowing Hend for so many years, although we are in different fields we worked together in the same company. She is one of the best among all people I have ever met, very hard working, professional and supportive I won't hesitate for a second to recommend her for anyone to work with.
Omar Hassan
Since I had work relationship with Mrs. Hend as my colic in IT Department as Helpdesk she used to have highly motivated/self-starter with a sense of ownership, a willingness to learn and a strong desire to succeed, and accomplish specific task within a reasonable time frame. she also has strong detail orientation and high degree of accuracy, as well as excellent communication skills, I’m wishing all the best in her job carries and her life.
Yousra Mahmoud
I have had the pleasure of knowing Hend for so many years, although we are in different fields we worked together in the same company. She is one of the best among all people I have ever met, very hard working, professional and supportive I won't hesitate for a second to recommend her for anyone to work with.
Omar Hassan
Since I had work relationship with Mrs. Hend as my colic in IT Department as Helpdesk she used to have highly motivated/self-starter with a sense of ownership, a willingness to learn and a strong desire to succeed, and accomplish specific task within a reasonable time frame. she also has strong detail orientation and high degree of accuracy, as well as excellent communication skills, I’m wishing all the best in her job carries and her life.
Yousra Mahmoud
I have had the pleasure of knowing Hend for so many years, although we are in different fields we worked together in the same company. She is one of the best among all people I have ever met, very hard working, professional and supportive I won't hesitate for a second to recommend her for anyone to work with.
Omar Hassan
Since I had work relationship with Mrs. Hend as my colic in IT Department as Helpdesk she used to have highly motivated/self-starter with a sense of ownership, a willingness to learn and a strong desire to succeed, and accomplish specific task within a reasonable time frame. she also has strong detail orientation and high degree of accuracy, as well as excellent communication skills, I’m wishing all the best in her job carries and her life.
Yousra Mahmoud
I have had the pleasure of knowing Hend for so many years, although we are in different fields we worked together in the same company. She is one of the best among all people I have ever met, very hard working, professional and supportive I won't hesitate for a second to recommend her for anyone to work with.
Omar Hassan
Since I had work relationship with Mrs. Hend as my colic in IT Department as Helpdesk she used to have highly motivated/self-starter with a sense of ownership, a willingness to learn and a strong desire to succeed, and accomplish specific task within a reasonable time frame. she also has strong detail orientation and high degree of accuracy, as well as excellent communication skills, I’m wishing all the best in her job carries and her life.
Experience
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PUNCHBOWL PUBLIC SCHOOL
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Sydney, New South Wales, Australia
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Volunteering School Learning Support Officers (SLSO)
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May 2023 - Present
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Community Volunteer
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Jun 2022 - Present
Teaching Conversational English for non-English speakers (Community Building Community Project) Teaching Conversational English for non-English speakers (Community Building Community Project)
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Volunteer
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Mar 2018 - Present
-Active member of Greenacre public school P&C. -P&C treasurer of Greenacre public school. -Active member of Greenacre public school P&C. -P&C treasurer of Greenacre public school.
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Home
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Sydney, Australia
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Staying home mom
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Jan 2018 - Present
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Volunteer
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Mar 2020 - Nov 2020
-Helping with Playgroup -Helping with Playgroup
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Volunteer
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Mar 2019 - Nov 2019
-Teaching English for non-English speakers (Community Building Community Project). -Teaching English for non-English speakers (Community Building Community Project).
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IT Service Desk
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Jan 2015 - Jan 2018
-Monitoring and managing technical support inquiries (Over 1000 User and 11000 student), advising users on appropriate action, logging requests and documenting solutions into the Help Desk Tracking System. -Assigning technical support issues that cannot be addressed by the Help Desk to the appropriate technician and determining software and hardware requirements to provide solutions to problems. -Providing orientation session to new students and offering them the significant information needed in the coming school year. -Offering the guidance to students all through the school year about how to use the applications and computers. -Working with Active Directory for resetting and unlocking users' accounts. Guiding and supporting users about IT policies and security. -Documenting and recording internal procedures. Show less
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IT Help desk Coordinator
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Feb 2013 - Jan 2015
-Receiving technical support requests, logging them to the Help Desk Tracking System, advising user with the proper action and documenting the resolution. -Assigning issues that cannot be addressed by the Help Desk to the appropriate person. -Preparing reports, distributing departmental inter-office correspondence, filing, and providing general assistance to I.T. department personnel as directed by the Department Manager and/or the Non-Business and Project Execution Systems Supervisor. -Receiving technical support requests, logging them to the Help Desk Tracking System, advising user with the proper action and documenting the resolution. -Assigning issues that cannot be addressed by the Help Desk to the appropriate person. -Preparing reports, distributing departmental inter-office correspondence, filing, and providing general assistance to I.T. department personnel as directed by the Department Manager and/or the Non-Business and Project Execution Systems Supervisor.
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Executive Manager Assistant and Office Administrator
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Apr 2012 - Jan 2013
-Maintaining, creating, and updating project schedules accordingly with the Projects Manager. -Managing all external/internal correspondence and logging technical documents by serial numbers for convenient reference in a confidential literature. -Scheduling appointments for business meetings with clients/customers. -Coordinating with the various departments regarding submission of reports. -Independently handling the front office and coordinating Executive Directors meeting dates and agenda. Show less
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Staying home mom
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Oct 2009 - Mar 2012
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Associate Project Manager/Configuration Controller
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Jul 2008 - Sep 2009
-Maintaining, creating, and updating project schedules in coordination with the Project Managers. -Tracing tasks Progress and report to project Stakeholders. -Responsible for providing bi-weekly "matrices" to monitor and control project milestones. -Preparing, monitoring, and maintaining flow charts outlining developments, deliveries, and timing. -Providing representative project status report. -Responsible for version control. -Responsible for baseline technical documents. -Ensuring project documents are complete, current, and stored appropriately Show less
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Project Coordinator, QA Officer
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Dec 2005 - Jul 2008
◦ Project Coordinator: -Tracing tasks Progress and report to project Stakeholders. -Working as a customer service agent to receive customer calls/enquires. Maintaining and follow up timesheets with team members. -Scheduling and follow up training with team members, management, and training centers. ◦ QA Officer: -Participating with SPEG team for achieving CMMi level 3 Helping the team in implementing CMMI process. -Conducting process and product audit according to QA plan. -Maintaining audit reports and NC log, apply CMMI testing process and tracking defects to closure. -Test interface pages following the Quality Assurance concepts. Show less
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Education
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2023 - 2023
TAFE NSW
CERTIFICATE III IN SCHOOL BASED EDUCATION SUPPORT -
2002 - 2008
Cairo University
Bachelor's degree, Commerce / Insurance
Community
