Hen Salman

Analyst and implement CRM system at Natali Healthcare Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Israel, IL

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Experience

    • Israel
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Analyst and implement CRM system
      • Jun 2022 - Jul 2023

      Ramat Gan, Tel Aviv District, Israel • Maintaining work processes in departments: customer service, sales, emergency and medical center; building business - characterization documents. • Implementation of customer needs in ORACLE’s CRM system. • Regular collaboration with company managers’, building SQL business data reports and submitting them to senior management.

    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • System Analyst and project manager
      • Oct 2019 - Jun 2022

      • Understanding agency’s business requirements for small and medium businesses, writing documents, applying client requirements in CRM DYNAMICS system. • Analytical analysis of the existing data in the system and building dashboards for the client using Power Bi. • Responsible for managing the testing rounds of the versions in development, determining the team’s schedule to carry out tests, prioritizing tasks and transferring them to the software development team company for further… Show more • Understanding agency’s business requirements for small and medium businesses, writing documents, applying client requirements in CRM DYNAMICS system. • Analytical analysis of the existing data in the system and building dashboards for the client using Power Bi. • Responsible for managing the testing rounds of the versions in development, determining the team’s schedule to carry out tests, prioritizing tasks and transferring them to the software development team company for further treatment. • Integration, clarity, functional, and interface tests for versions in development • Providing a broad response to all system users, including responsibility for managing privileges, adding and removing employees in the system Show less

    • Quality assurance and Application Support Technician
      • Aug 2017 - Oct 2019

      Petah Tikva Area, Israel • Performing Client/Server tests, WEB systems tests, working with TFS and JIRA. • Performing integration, clarity, functional, and interface tests for versions under development on a Client/Server based system. • Writing complex SQL queries to perform tests using a Microsoft SQL database. • Technical and applied support for information systems in the employment service department, locating and quickly solving faults.

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Salary Reports’ Editor in AS400 system
      • Feb 2015 - Mar 2016

      *working on AS400 system ,updating workers details,daily use with excel functions.

    • Data Conversion Specialist
      • Jan 2014 - Jan 2015

      Tel Aviv Area, Israel *Data conversion in SAP-ERP System.

    • Israel
    • IT Services and IT Consulting
    • 700 & Above Employee
    • QA Tester
      • Oct 2012 - Sep 2013

      PETAH -TIKVA Member of manual QA Matrix Team at project of ICC, Israel Credit Card (https://www.cal-online.co.il/he-IL/Cal/Pages/home.aspx). Software testing for Siebel CRM system on version 6 to version 8 upgrade. DATA Conversion Testing - Writing SQL Queries in ORACLE DB ( PLSQL) Documentation and management of bug tickets in Quality Center Executing QA Testing - Functionality, GUI, Regression, Interface,test plans. Working with STP and STD methodology Work in close collaboration with… Show more Member of manual QA Matrix Team at project of ICC, Israel Credit Card (https://www.cal-online.co.il/he-IL/Cal/Pages/home.aspx). Software testing for Siebel CRM system on version 6 to version 8 upgrade. DATA Conversion Testing - Writing SQL Queries in ORACLE DB ( PLSQL) Documentation and management of bug tickets in Quality Center Executing QA Testing - Functionality, GUI, Regression, Interface,test plans. Working with STP and STD methodology Work in close collaboration with R&D teams upon close monitoring of the life cycle bug. Writing tests in QC system. Show less

    • QA Tester
      • Jan 2010 - Dec 2011

      QA tester for a technology unit in the IDF Experience working in Client/server environment, including functional testing, GUI, usability, Writing testing documentation- STP, STD, STR. Good knowledge and experience with HP's Quality Center 9.2,

Education

  • Ono Academic College
    B.A in Business Administration, Information Systems Analysis
    2013 - 2016

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