Experience

Unique Soft LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Director

  • Jan 2022 - Present

• Chief Executive Officer

  • Apr 2021 - Jan 2022

  We specialize in : - Retail voice minutes – Best for Individuals, Freelancers and employees working from home - Wholesale voice / VoIP minutes (Bulk VoIP services) - PBX Hosting - DIDs/ Virtual numbers - Voice Consulting - Hosted SoftSwitch - Dedicated Servers Contact us at support@uniquesoftsol.com or visit www.uniquesoftsol.com



TelecomIn LLC

• United States
• Telecommunications

• Managing Director

  • Sep 2017 - Apr 2021

  Internet telephony company offering cost-effective and best quality wholesale VoIP termination and business VoIP services tailored for emerging and established carriers and re-sellers. Wholesale Termination, we offer 3 service types Premium, Standard and Short-duration (CC) termination to meet every clients requirement. Interconnected with top Tier 1 suppliers across the global to provide customers with superior termination over Premium trunk termination. We have partnered with… Show more Internet telephony company offering cost-effective and best quality wholesale VoIP termination and business VoIP services tailored for emerging and established carriers and re-sellers. Wholesale Termination, we offer 3 service types Premium, Standard and Short-duration (CC) termination to meet every clients requirement. Interconnected with top Tier 1 suppliers across the global to provide customers with superior termination over Premium trunk termination. We have partnered with multiple direct suppliers to meet the needs of re-sellers and calling-card suppliers to provide cost-effective services over our Standard trunk termination. Unlike other providers we also offer Short-duration (CC) termination. We are interconnected with multiple suppliers to provider high capacity, cost-effective termination for Call-centers. Our Current short-termination capacity is +3400 ports which includes USA CC, UK CC, Australia CC, China CC and India CC Short-duration termination. Our coverage includes A-Z destinations under our Premium, Standard and CC Trunks. Under short-duration trunk, we cover major destinations required by the call-centers across the global such as USA NPA/Nxx, USA Flat, UK, Australia, China, India, HK and other. Under Origination Services, we offer on-demand normal DIDs/ numbers for more than 70+ countries and toll-free DIDs / numbers for 15+ countries. Kindly mail your requirement at sales@telecomin.com; hemant@telecomin.com For more info visit us at https://TelecomIn.com Show less Internet telephony company offering cost-effective and best quality wholesale VoIP termination and business VoIP services tailored for emerging and established carriers and re-sellers. Wholesale Termination, we offer 3 service types Premium, Standard and Short-duration (CC) termination to meet every clients requirement. Interconnected with top Tier 1 suppliers across the global to provide customers with superior termination over Premium trunk termination. We have partnered with… Show more Internet telephony company offering cost-effective and best quality wholesale VoIP termination and business VoIP services tailored for emerging and established carriers and re-sellers. Wholesale Termination, we offer 3 service types Premium, Standard and Short-duration (CC) termination to meet every clients requirement. Interconnected with top Tier 1 suppliers across the global to provide customers with superior termination over Premium trunk termination. We have partnered with multiple direct suppliers to meet the needs of re-sellers and calling-card suppliers to provide cost-effective services over our Standard trunk termination. Unlike other providers we also offer Short-duration (CC) termination. We are interconnected with multiple suppliers to provider high capacity, cost-effective termination for Call-centers. Our Current short-termination capacity is +3400 ports which includes USA CC, UK CC, Australia CC, China CC and India CC Short-duration termination. Our coverage includes A-Z destinations under our Premium, Standard and CC Trunks. Under short-duration trunk, we cover major destinations required by the call-centers across the global such as USA NPA/Nxx, USA Flat, UK, Australia, China, India, HK and other. Under Origination Services, we offer on-demand normal DIDs/ numbers for more than 70+ countries and toll-free DIDs / numbers for 15+ countries. Kindly mail your requirement at sales@telecomin.com; hemant@telecomin.com For more info visit us at https://TelecomIn.com Show less



LotusTelco

• Iran
• Technology, Information and Internet

• CEO

  • Jun 2017 - Sep 2017

  Lotus Telco Inc., a Canada based Wholesale VoIP Minutes Provider offering Wholesale Termination and Origination (DIDs / Virtual numbers) Lotus Telco Inc., a Canada based Wholesale VoIP Minutes Provider offering Wholesale Termination and Origination (DIDs / Virtual numbers)



Magik Telecom LTD

• NOC Head and Service Assurance Manager

  • Jul 2016 - May 2017

  NOC and Support Team Management NOC and Support Team Management



CLOUD COMMUNICATIONS & COMPUTING CORP

• United States
• Software Development

• Manager Customer Support & Service Assurance

  • Feb 2014 - Jul 2016

  • Leading the support service center with 20+ direct team members • Accountable for the day-to-day operations • Managing processes, programs and initiatives • Manage a staff of professional level team members & run the business leveraging team of supervisors • Supervision and management of routes to achieve maximum call quality while maintaining cost • Management of vendors, call rates and new monthly calling plans (MCPs) • Define KPIs - roles and responsibilities and… Show more • Leading the support service center with 20+ direct team members • Accountable for the day-to-day operations • Managing processes, programs and initiatives • Manage a staff of professional level team members & run the business leveraging team of supervisors • Supervision and management of routes to achieve maximum call quality while maintaining cost • Management of vendors, call rates and new monthly calling plans (MCPs) • Define KPIs - roles and responsibilities and performance management • Contribute to standards around which others will operate • Establish and influence operating policies • Plan for an area’s future needs and operations • Contribute to end to end policy/program development • Impact aspects of department or function results • Manage related costs and methods by working closely with Carrier Relation Services • Independently determine approach to managing daily operations • Set performance expectations • Select, lead, counsel and motivate teams • Interpret and execute policies that directly affect work activities • Develop and communicate plans/objectives to others • Contribute to functional strategy within location • Analyze quantitative, qualitative and trend data • Recognize how individual data points fit into a situation as a whole • Identify what additional data is needed • Anticipate operational issues and develops preventative measures • Manage escalations and retention, first-level leaders and supervisors and/or complex non-exempt technical support teams • Lead cross-functional teams domestically and/or globally that encompass a variety of technical specialties requiring broad integration and product knowledge • Report, Track and control various business sensitive reserves • Provide project support on partner deals • Provide technical & functional guidance • Lead daily, weekly and monthly management P&L reporting • Forecasting and target setting process for calling destinations to achieve high profits • Lead, motivate team of professionals Show less • Leading the support service center with 20+ direct team members • Accountable for the day-to-day operations • Managing processes, programs and initiatives • Manage a staff of professional level team members & run the business leveraging team of supervisors • Supervision and management of routes to achieve maximum call quality while maintaining cost • Management of vendors, call rates and new monthly calling plans (MCPs) • Define KPIs - roles and responsibilities and… Show more • Leading the support service center with 20+ direct team members • Accountable for the day-to-day operations • Managing processes, programs and initiatives • Manage a staff of professional level team members & run the business leveraging team of supervisors • Supervision and management of routes to achieve maximum call quality while maintaining cost • Management of vendors, call rates and new monthly calling plans (MCPs) • Define KPIs - roles and responsibilities and performance management • Contribute to standards around which others will operate • Establish and influence operating policies • Plan for an area’s future needs and operations • Contribute to end to end policy/program development • Impact aspects of department or function results • Manage related costs and methods by working closely with Carrier Relation Services • Independently determine approach to managing daily operations • Set performance expectations • Select, lead, counsel and motivate teams • Interpret and execute policies that directly affect work activities • Develop and communicate plans/objectives to others • Contribute to functional strategy within location • Analyze quantitative, qualitative and trend data • Recognize how individual data points fit into a situation as a whole • Identify what additional data is needed • Anticipate operational issues and develops preventative measures • Manage escalations and retention, first-level leaders and supervisors and/or complex non-exempt technical support teams • Lead cross-functional teams domestically and/or globally that encompass a variety of technical specialties requiring broad integration and product knowledge • Report, Track and control various business sensitive reserves • Provide project support on partner deals • Provide technical & functional guidance • Lead daily, weekly and monthly management P&L reporting • Forecasting and target setting process for calling destinations to achieve high profits • Lead, motivate team of professionals Show less



WORLDPHONE INTERNET SERVICES PVT. LTD

• India
• Telecommunications
• 100 - 200 Employee

• Manager Customer Support

  • Apr 2012 - Jan 2014

  • Managed team of 25+ Engineers to provide 24x7 support (VoIP/Bandwidth-ISP/DVR) • Supervised and developed team - Provided hands-on assistance to the team members in case of problems, through direct intervention and mentoring • Handled team escalations • Keep the team motivated and work as an interface between them and the management • Team performance review and management • Managing day to day operations • Setting KPIs and roles & responsibilities of the team • Worked… Show more • Managed team of 25+ Engineers to provide 24x7 support (VoIP/Bandwidth-ISP/DVR) • Supervised and developed team - Provided hands-on assistance to the team members in case of problems, through direct intervention and mentoring • Handled team escalations • Keep the team motivated and work as an interface between them and the management • Team performance review and management • Managing day to day operations • Setting KPIs and roles & responsibilities of the team • Worked closely with R&D and Sales team for creating efficient services and solutions • Looking after smooth functioning of VoIP Servers with maximum uptime • Maintenance of enterprise A-Z Routes, Tariffs, Rate Updates, LCR, ASR and ACD • Coordinating with International Carriers (Voice/VoIP) • Responsible for managing e-BGP, WAN routing and related troubleshooting • Coordinated with Basic Service Providers regarding escalated issues (ISP) • Monitored and maintained maximum uptime of different POP’s connected to core network through lease lines, Cisco routers and switches • Troubleshoot network problems in operations under strict SLA norms and avoiding downtime • Coordinated with DSA Engineers for the installation of DVR systems •Provided technical training to New Employees

• Support Engineer

  • Apr 2010 - Mar 2012

  • Handling escalation calls • Coordinating with backend carriers regarding Voice (VoIP) related issues • Managed efficient functioning of VoIP Services • Handling online and onsite technical queries which include VoIP, Bandwidth and DVR- Security Cameras related issues • Provided support to the sales team, ensuring all sales and service objectives were met • Responsible for customer service duties included answering customer queries, problem solving and providing detailed… Show more • Handling escalation calls • Coordinating with backend carriers regarding Voice (VoIP) related issues • Managed efficient functioning of VoIP Services • Handling online and onsite technical queries which include VoIP, Bandwidth and DVR- Security Cameras related issues • Provided support to the sales team, ensuring all sales and service objectives were met • Responsible for customer service duties included answering customer queries, problem solving and providing detailed information on new products • Handling corporate visits in Delhi-NCR region • Maintenance of links by coordinating with different BSO (Basic Service Operator) • Providing technical training to new employees

• Field Engineer

  • Dec 2007 - Mar 2010

  • Handling field support and staff • Managed corporate visits • Provided technical training to new Engineers and sales team • Testing of New devices (ATA-VoIP) • Configuring Voice ATA such as MP108/114 • Supporting Sales team and provide presales presentations and demonstrations to clients • Managed PAN India team including engineers and demo support staff



HCL BPO

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Jan 2006 - Nov 2007

  • Providing online voice technical support to BT- Broadband Customers • Providing support for the Installation of modem and Wi-Fi router • Installation of Security Software’s and System drivers • Technical support regarding VoIP account configuration • Handling escalation and arranging onsite visits • Providing online voice technical support to BT- Broadband Customers • Providing support for the Installation of modem and Wi-Fi router • Installation of Security Software’s and System drivers • Technical support regarding VoIP account configuration • Handling escalation and arranging onsite visits