Experience

COWRKS

• India
• Real Estate
• 100 - 200 Employee

• Manager experience

  • Jan 2021 - Present

• Associate Operations Manager

  • May 2018 - Dec 2020

  OPERATIONS: • Train Facilities teams prior to the opening of each new center to ensure that job roles and expectations are clearly defined • Seamless execution and ensuring on–going delivery of all key operations metrics across communities • Plan and implement quality parameters in service areas in line with CoWrks standard to improve services and ensure highest level of community service at all times. • Resolve all center related issues efficiently • Develop SOPs and training modules to ensure that Service Levels are upheld • Review weekly inventory reports for consumables and operating supplies. Propose reorder quantities for the following week • Ensure that consumables / operating supplies cost is mitigated • Coordinate with the design team of CoWrks to ensure consistency with CoWrks Design Intent across all locations of CoWrks• Coordinate with Project Management Consultants and ensure project schedule, timelines and deliverables are as per PMC contract• Building relationships with landlords, property managers as well as billing and legal point of contacts.• Securing Property Management contracts with Landlords / Developers• Management of Payments for Facilities and creating aging reports • Real Estate – Competition mapping, importance of the location, social infrastructure and residential catchment of the location.• Level 1 training for all systems & processes and across different operating system• Projection of number and type of staff for each location RECRUITMENT: • Projection of number and type of staff for each location• Identifying different verticals for sourcing of Community Teams based on the location of the center• Supporting the Talent Team in identifying candidates for Facilities, Marketing, Events and Finance for each location. • Drafting job roles for center specific staff FACILITIES: • Ensure that SLAs for outsourced vendor contracts are being adhered to Show less



Soukya homestay

• Chennai, Tamil Nadu, India

• Operations Manager

  • Aug 2015 - May 2018

  i. presently working as a operation manager at Soukya homestays from 4thApril 2015 to till date . • Objective To create a good brand with concept of well ness , well being by maintaining high standards (based on European Concept) through exceeding guest expectations. 1. Responsible for run the operations , taking decision on behalf of managing director 2. Day to day operations analysis . 3. Preparing daily assignment based on the daily events,and the volume of the business 4. Receiving ,recording and providing corrective action action for the guest compliment and complaint. Address any possible training issues. 5. Doing a weekly meeting to see the business analysis . 6. Responsible to handle all the department ( I.E Maintenance, Housekeeping, Front Office, Admin & Food and beverage) 7. Develop SOPs and training modules to ensure that Service Levels are upheld. 8. Review weekly inventory reports for consumables and operating supplies. Propose reorder quantities for the following week. 9. Ensure that consumables / operating supplies cost is mitigated 10. Ensure that SLAs for outsourced vendor contracts are being adhered to 11. Review Incident Reports to implement sustainable solutions – that will ensure that the repetition of the incident is avoided. 12. Review weekly and monthly expense reports to ensure that operational expenditure is optimized. 13. Disseminate SOP / SLA / Process updates and ensure that all housekeeping, facilities, multi-skilled technicians, security and community teams have imbibed / implemented these updates. 14. Review Attendance Reports & Training Reports to ensure that Service Levels are not compromised due to lack of attendance or lack of training / information dissemination. 15. Ability to build & foster relationships. 16. Ability to perform under pressure. Show less



Green Meadows Resort

• Chennai, Tamil Nadu, India

• Bar Manager

  • Jan 2016 - Mar 2017

  started working with Green meadows resort in Palavakkam, chennai as a Bar manager for part time from 24th January2016 to 31st March 2017 .( I.e Soukya and Green Meadows is owned by the same owner . I also was taking care of Soukya Homestay ) • Objective : To create the concept of new Beverage list. Responsible for supervising and coordination the activities of personal engaged in preparing and serving cocktails to the patrons at all the outlets that function. 1. Supervises and co ordinates the activities of all bar personel 2. Train all the bar personel with drink content and preparation to ensure consistency standards when preparing drinks 3. Preparing daily assignment based on the daily events,and the volume of the business. 4. Approving requisition of all the bar seeing to it that all the bar and store is suitably stocked. 5. Receiving ,recording and providing corrective action action for the guest compliment and complaint. Address any possible training issues. 6. Ensure staff are regularly informed about expectation external and inter-office memos. Show less



Hablis

• Chennai Area, India

• Food beverage executive

  • Oct 2014 - Jul 2015

  Objective 1. To assist in the opening of café on the lobby level and create a new concept of the food menu for the 24/7 coffee shop SKILLET 2. Supervises and co ordinates the activities of all Associates 3. Preparing daily assignment based on the daily events,and the volume of the business 4. Receiving ,recording and providing corrective action action for the guest compliment and complaint. Address any possible training issues. 5. Responsible for the achievement of the budget goal 6. Responsible for weekly revenue presention. Show less



The Deltin

• Daman & Diu

• Team Leader

  • Apr 2014 - Jul 2014

  Objective To assist the opening of Chinese speciality restaurant name Emperor, also Responsible for supervising and coordination with the personnel engaged providing corteous efficient service to guest at the restaurant 1. Supervises and coordinates the activities of personnel in the restaurant . 2. Promoting and maintaining the good relationship with the restaurant dinners 3. Training personnel according to organization standard of procedure , conducting daily meeting and briefing of the staff to discuss various aspect of food service and preparation. 4. Maintaining log book containing covers number during lunch or dinner time, appraisal of performance of personel , complain the remark of the guest and other important event. 5. Maintain smooth operation day to day activities within the restaurant. 6. Scheduling dinning reservation and arranging parties for the guest 7. Participate in service when require, such as preparation of the speciality dishes and in serving to VIP’S . 8. Ensures that Grooming general appearance of the personnel conform to the hotel standards. 9. Performing other duties that may be assigned. 10. Responsible for circulating daily revenue report and closing of day sales. 11. Attending morning meeting on behalf of Restaurant manger. Show less



Alila Hotels

• Hong Kong
• Hospitality
• 500 - 600 Employee

• food and beverage executive

  • Nov 2013 - Apr 2014

  • ObjectiveTo assist my team for Doing Promotions, also Responsible for supervising and coordination with the personnel engaged providing corteous efficient service to guest at the restaurant1. Supervises and coordinates the activities of personnel in the restaurant .2. Promoting and maintaining the good relationship with the restaurant dinners3. Training personnel according to organization standard of procedure , conducting daily meeting and briefing of the staff to discuss various aspect of food service and preparation4. Onbehalf of Restaurant manger was responsible for the entire outlet .5. Responsible for to take care of In room dinning daily operation.6. Also responsible to assist the personel for weekly inventory and checklist7. Maintaining log book containing covers number during lunch or dinner time, appraisal of performance of personel , complain the remark of the guest and other important event.8. Maintain smooth operation day to day activities within the restaurant.9. Scheduling dinning reservation and arranging parties for the guest10. Participate in service when require, such as preparation of the speciality dishes and in serving to VIP’S .11. Ensures that Grooming general appearance of the personnel conform to the hotel standards.12. Performing other duties that may be assigned.13. Responsible for circulating daily revenue report and closing of day sales.14. Attending morning meeting on behalf of Restaurant manger. Show less

• Guest Services Associate

  • Nov 2011 - Nov 2013

  Objective1. Ensures that the restaurant is cleaned and prepared for business.2. Ensure that the work been done according to SOP3. Perform Other duty as assigned