Experience

Triyock BPO

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Project Manager

  • Jun 2018 - Present

  - Liaise with superior to make decisions for operational activities and set strategic goals - Plan and monitor the day-to-day running of the business to ensure smooth progress - Supervise staff from different departments and provide constructive feedback - Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements - Manage procurement processes and coordinate material and resources allocation - Oversee customer support processes and organize them to enhance customer satisfaction - Review financial information and adjust operational budgets to promote profitability - Revise and/or formulate policies and promote their implementation - Manage relationships/agreements with external partners/vendors - Evaluate overall performance by gathering, analyzing, and interpreting data and metrics - Ensure that the company runs with legality and conformity to established regulations Show less



Pacific Global Inc.

• India
• Hospitals and Health Care
• 700 & Above Employee

• Project Manager

  • Apr 2016 - May 2018

  - Generate sales among client accounts, including upsetting and cross-selling - Operates as the point of contact for assigned customers - Develops and maintains long-term relationships with accounts - Makes sure clients receive requested products and services in a timely fashion - Communicates client needs and demands to employer company - Forecasts and tracks client account metrics - Manage projects within client relationships, working to carry out client goals while meeting company goals - Identifies opportunities to grow business with existing clients - Coordinate with staff members working on the same account to ensure consistent service - Collaborates with sales team to reach prospective clients - Service multiple clients concurrently, often meeting deadlines - Keep records of client transactions Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Business Development Executive

  • Jun 2013 - Mar 2016

  To assist the organization's sales and growth efforts by contributing to new customer acquisition & should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity. The primary role and responsibilities also includes as given below: - Build contacts with potential clients to create new business opportunities - Keep prospective client database updated - Make cold calls for new business leads - Support in writing new business proposals - Maintain knowledge of all product and service offerings of the company - Arrange meetings for senior management with prospective clients - Follow company guidelines and procedures for acquisition of customers, submission of tenders etc. Show less