Experience

Innovation Technology By Design

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administrator

  • Sep 2022 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Associate

  • Nov 2020 - Jun 2022

  -Providing technical guidance to the team and resolving the technical problems reported by phone and email. -Handling a team of employees in coordination with the team leader. -Being a part of a knowledge management team, updated, created, and managed knowledge base. -Ageing analysis on daily basis. -Prepare and circulate SLA/KPI data to the team. -Keep a record of problems and their resolution. -Training other staff members on troubleshooting and diagnosing problems. -Running reports to analyze common complaints and problems. -Assist with onboarding of new teammates. -Professionally responsible for handling customer queries over mail and follow-up cases. Worked and handled various technical and non-technical queries over the outlook. -Proficient in handling multiple customers Troubleshooting in one go through remote access sessions. -Providing resolutions to the customer by doing accurate Tool usage in a timely manner. -Helped with new batches as a floor support providing them guidance within the organization. -Experience in installation of Windows, configuration, technical troubleshooting, operating systems, Microsoft application software, and peripherals. Show less