Experience

Oak Point Partners

• United States
• Investment Management
• 1 - 100 Employee

• Senior Director

  • Jun 2022 - Present



Alight Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director (Professional Services: Oracle HCM Cloud Operations and Services)

  • Jul 2017 - Jun 2022

  Enabling $12M recurring annual revenue for Alight recognition by delivering end-to-end services and 24x7 operational support to key customers based on onshore/offshore operating model Leading account management and operation functions for 2 Fortune 100 companies generating $7M in recurring annual revenue Led the global point-of-view (POV) team of 17 professionals to formulate and execute the new professional services practice to manage Oracle HCM Cloud projects and clients Achieving 30%+ year-over-year revenue growth and gaining market share Managing client relationship with external and internal business partners / client executives Driving configuration, integration, reporting, operations and service center teams to execute on key project deliverables in a timely and efficient manner Worked with peers to define operational key performance indicators (KPIs)/service level agreements (SLAs) and using these to measure the delivery effectiveness across clients Promoting diversity and inclusion at the workplace to enhance company culture Show less



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Manager (HR Business Process Outsourcing and Operational Services)

  • Jan 2016 - Jun 2017

  Led and rolled out the product enhancement roadmaps, architectural application roadmaps, and client roadmaps across organizationLed design on centralized enterprise architecture SharePoint site to host product enhancement roadmaps, architectural application roadmaps, and client roadmaps for managed clientsGuided multiple client teams on system and organization controls (SOC) audits with 3rd party auditorsLed $3M cost savings on server storage allocation data center project by performing data analysis on hosted servers and implementing the efficient data archiving strategies Show less

• Manager, Product Development, Delivery, and Operations

  • Jun 2003 - Jan 2016

  Led the initiative on rolling out Agile development processes based on JIRA/Zephyr tools across divisionGroomed the high performing team of 5 onshore leads and 50+ offshore analysts based on shared services operating modelManaged annual performance feedback and appraisals, mentored staff, provided leadership, managed conflict resulted in enhanced productivity and efficiencyLed quality management and delivery management activities for 4 proprietary HR and Payroll products across 15+ hosted clientsReduced project delivery cycle time by 25% through effective application of Lean and Agile processes for product prototype and standardization of the quality management and production support artifacts and toolkitsImproved operational efficiency based on documented lessons learned, root cause analysis (RCA) as part of continuous process improvement initiatesCollaborated extensively with external and internal business partners and stakeholders to achieve growth and sustained profitability Show less



Cyborg Systems

• Software Development
• 1 - 100 Employee

• Lead Quality Assurance Engineer (Payroll Products and Services)

  • Jun 2002 - May 2003

  Provided technical lead to the global quality assurance payroll teams in India, UK, and US resulting in improved product quality and reduced cost Led the end-to-end rollout of a defect and change management system to improve operational efficiency by delivering real-time quality metrics and status reporting capabilities Developed the SCM (Software Configuration Management) strategy for the QA to version control the artifacts to improve the quality assurance processes Provided technical lead to the global quality assurance payroll teams in India, UK, and US resulting in improved product quality and reduced cost Led the end-to-end rollout of a defect and change management system to improve operational efficiency by delivering real-time quality metrics and status reporting capabilities Developed the SCM (Software Configuration Management) strategy for the QA to version control the artifacts to improve the quality assurance processes



Motorola Solutions

• United States
• Telecommunications
• 700 & Above Employee

• Sr. Software Test Engineer

  • 2000 - 2002

  Oversaw system implementation of various voice, data, and messaging products and tools Led the Installation, Configuration, System Integration, Testing, and operational activities for various voice, data and messaging products across global clients Led the interoperability test with various customers, vendors and networks Designed, developed and administered the departmental web site to track the resource utilization across 100+ resources to improve productivity Led a team of 10 people to accomplish end-to-end technology service delivery Show less