Experience

GoAnnanmar

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Founder & CEO

  • Sep 2020 - Present



Annanmar Technology Solutions (ANTS)

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Founder & CEO

  • Oct 2018 - Present



Indira Projects & Development

• India
• Real Estate
• 1 - 100 Employee

• System Development Manager

  • Apr 2017 - Present



Annai Veilankannis College of Engineering

• Assistant Professor & System Administrator

  • Jul 2017 - Dec 2017



INFOCHOLA

• Singapore
• Information Technology & Services
• 1 - 100 Employee

• Country Manager – India & Technical Service Delivery Manager

  • Mar 2014 - Apr 2017

  • Managing the Infochola India IT Support Team.• Managing the IT Support Tasks for the existing customers.• Handling Level 2 & Level 3 IT Support activities that includes expertise in Cloud Solutions, Desktop and Server Support activities.• Expertise in handling Microsoft Office 365 & Microsoft Azure based Support activities and providing quick resolution.• Designed and Implemented the ITIL Process in the IT Support.• Managing the IT Team and make sure that the ITIL process is adhered by the Team.• Handling the Business Development Activities- Singapore and India.• Managing the Digital Marketing Tasks and work on the various strategies involved in on-page and Off-page optimization, writing articles for blogs and for digital marketing tasks.• Managing the Recruitment for Technical and Non – Technical Candidates, Providing Training for Technical, Communication, Soft skills and other HR activities like Employee Induction, Joining Formalities and Employee Relieving Formalities Employees of the Infochola India Team.• Maintaining all Accounts activities of Infochola India Team.



Self Employed

• Freelance IT Consultant

  • May 2013 - Mar 2014

  Worked as a Freelance IT Consultant.



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Helpdesk Analyst

  • Jun 2011 - May 2013

  • Provided remote support for Desktop and Laptops.• Provided support to users as per the CRM Tool - BMC remedy tool.• Creating and Managing users & groups through Active Directory.• Installation, Configuration and troubleshooting e-mail client – Lotus Notes 8.5.3• Process problems for password resets, account lockouts, maintaining Network drive Mapping & logon scripts.• Troubleshooting of network, Internet and email issues for the users.• Provided Remote Desktop solutions: Activating International Roaming Plans for business users.• Created Knowledge base for newly occurring issues after resolving it successfully.



Self Employed

• Freelance IT Consultant

  • May 2010 - May 2011

  Worked as a Freelance IT Consultant.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Enterprise Support Engineer

  • Apr 2009 - Mar 2010

  • Providing Technical Support for Symantec Enterprise products like: “Symantec Endpoint Protection Version 11.x” and “Symantec Protection Center Version 12.x” on Windows Server Operating Systems like Windows 2000, Windows 2003, Windows 2008 and in Desktop Operating Systems like Windows XP, Windows Vista and in Windows 7 computers.• Providing Technical assistance in Migrating from the Symantec Antivirus Corporate Editions versions 8.x, 9.x and 10.x to Symantec Endpoint Protection Versions 11.x and Symantec Protection Center Versions 12.x



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Sep 2006 - Apr 2009

  Sutherland Global Services (Symantec), Chennai, TN (April 2007 to April 2009) Technical Support ExecutiveResponsibilities• Providing computer help desk technical support via telephone and through email and remote access with end-users. • Troubleshooting of Symantec products (like Norton antivirus, Norton Internet Security, Norton Confidential, Norton 360, Norton Personal Firewall and Symantec PCAnywhere issues for both Windows OS and Macintosh OS., documenting help desk tickets/resolutions, and maintaining consistent performance by supporting many customers throughout the world (NAM, EMEA and APAC).Sutherland Global Services (HP Laptops), Chennai, TN (Sep 2006 to April 2007)Technical Support ExecutiveResponsibilities• Providing computer help desk technical support via telephone and through email and remote access with end-users. • Troubleshooting of HP Pavilion & Compaq Presario Laptops, documenting help desk tickets/resolutions, and maintaining consistent performance by supporting many customers throughout the world (NAM and APAC).



NICE Computer Networks

• Technical Trainer

  • Jun 2001 - Apr 2002

  • Handled Classes for HTML and Multimedia Software’s like Macromedia Flash Versions 3, 4 and 5, Macromedia Dreamweaver 3 and 4, Adobe Photoshop 5.