Principal Technology Officer - Communications & Networks

• Jan 2021 - Present

Manage network capacity and infrastructure expansionTrend analysis, identifying and resolving performance issuesIncident management in accordance with Queensland Health and ITILguidelinesCoordinate and assist Projects with technical expertiseDesign and implementation of network infrastructure solutionsChange managementCreate detailed technical documentationManaged communications with all stakeholdersManage quotations for equipment and implementationManage pre and post implementation requirements to satisfy policystandards, timelines and compliance Show less

Principal Technology Officer - Projects

• Mar 2020 - Dec 2020

Provide technical expertise to plan and execute projects.Investigate, create and manage Changes. Creating detailed technical documentation such as Logical & Physical documents and implementation plans.Scheduling and designation of project tasks to team members.Communicating with all stakeholders.Preparing quotations for equipment and implementation.Collaborating with department heads to achieve the final desired outcome of planned projects.Designing and implementing networking related technical solutions. Guarantee pre and post implementation requirements, satisfy policy standards, timelines and compliance. Show less

Senior Technology Officer

• Jan 2016 - Feb 2020

Monitor DPT wide networks and telephony systems to ensureservice continuityProvide second tier support to clients and act as escalation path forjunior techniciansIP address scopes and VLAN management using DHCP and SolarwindsApplication testing and quality assuranceManaging monthly operating system and software updates deployments through SCCMLiaising with Application Support teams to resolve wide variety of application issuesMonitoring and managing of VNX storage array, local VMware ESXi environment and Novell OES or Windowsservers, ensuring optimal performance and availabilityTesting of new models of printers through Micro Focus iPrint, for Windows 7 and 10 platformsManaging and maintaining an agreed standard of problem resolution ratios and Service Level Agreements (SLAs)Assisting and working with different teams with managing critical technical issues Show less

Technology Officer

• Dec 2013 - Dec 2015

System Administrator

• Jan 2012 - Sep 2013

Logistics Executive

• Jul 2010 - Jun 2011

Technical Assistant

• Jan 1998 - Nov 2009