Sr. System Administrator - IT & Systems

• Aug 2014 - Present

Introduction:- M. S. Ramaiah University is an Innovation University that focuses on UG and PG Education, Research, Consultancy, Training, Skill and Leadership Development. Introduction:- M. S. Ramaiah University is an Innovation University that focuses on UG and PG Education, Research, Consultancy, Training, Skill and Leadership Development.

Systems Administrator - IT

• Apr 2012 - Aug 2014

IT & Systems Executive

• Mar 2009 - Oct 2010

Job Responsibilities: • Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs; • Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness; • Scheduling upgrades and security backups of hardware and software systems; • Researching and installing new systems; • Ensuring the smooth running of all ICT systems, including anti-virus software, print services and email provision; • Ensuring that software licensing laws are adhered to; • Providing secure access to the network for remote users; • Ensuring the security of data from internal and external attack; • Providing users with appropriate support and advice; • Managing crisis situations, which may involve complex technical hardware or software problems; • Mentoring and training new ICT support staff; • Keeping up to date with the latest technologies Show less

System Service Engineer

• Dec 2008 - Mar 2009

Responsibilities: • Desktop/Laptop on-site and phone support • Printer/Fax support • Backup system support • Updating current infrastructure • Deploying new equipment • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe. • Provide initial assessment of urgency and business impact on all support calls. • Manage service requests, software installations, new computer setups, upgrades, etc. • Record incident resolutions in the Help Desk tool. • Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. • Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned. • Monitor daily backups. • Ability to work independently and in a team environment. • Ability to communicate well with internal and external contacts. Show less

System Administrator

• Oct 2006 - Nov 2008

Responsibilities: • Configuring the FTP Server/clients. • Assigning the converted voice files to the users & Uploading through the FTP after the QC/Proofing Done. • Oversee and update assigned support service requests. • Handle daily technical support activities on desktop support, data network and server management. • Grow clients and communicate to Account Manager by determining new opportunities. • Setup desktop computers and peripherals and test network connections. • Install and test desktop software applications and internet browsers. • Test computers to ensure proper functioning of computer systems. • Train end users on usage of computer hardware and software. • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients. • Adhere to policies as per corporate manuals and directives. • Extend computer support for systems’ software and hardware. • Setup computers and install software for various applications and programs. • Interact with staff on desktop problems and their resolution. • Network and connect computers within organization to better communication. • Order or buy computer systems and liaise with purchase and supplies department. • Maintain computer peripheral devices like printers and resolve associated problems. Show less

System Service Engineer

• Oct 2005 - Sep 2006

Responsibilities: • Oversee and update assigned support service requests. • Handle daily technical support activities on desktop support, data network and server management. • Grow clients and communicate to Account Manager by determining new opportunities. • Setup desktop computers and peripherals and test network connections. • Install and test desktop software applications and internet browsers. • Test computers to ensure proper functioning of computer systems. • Train end users on usage of computer hardware and software. • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients. • Adhere to policies as per corporate manuals and directives. • Extend computer support for systems’ software and hardware. • Setup computers and install software for various applications and programs. • Interact with staff on desktop problems and their resolution. • Network and connect computers within organization to better communication. • Order or buy computer systems and liaise with purchase and supplies department. • Maintain computer peripheral devices like printers and resolve associated problems. Show less