Experience

Auvenir

• Canada
• Financial Services
• 1 - 100 Employee

• BSA Lead

  • May 2019 - Present

  • Elicited and led documentation of detailed functional requirements for major global financial auditing software applications• Led and mentored a fairly new and large BSA team of 10+ BSAs, to deliver requirements for a complex and extensive set of features across three projects • Ensured that tight deadlines across multiple releases were met with high quality deliverables• Handled scope creep and on-going changes to the plan with ease• Reviewed requirements and provided guidance to empower the team to succeed, while developing autonomy and team dynamics• Involved in the on-going estimation, resource allocation and project planning and management activities for multiple releases across all projects• Maintained strong relationships with the client and a critical player to the organization’s success



Bureau Veritas Group

• France
• Environmental Services
• 700 & Above Employee

• Senior Business Analyst

  • Jul 2018 - Jan 2019

  • Elicited requirements in high quality Business Requirement Document (BRD), Functional Requirement Specifications (FRS), Change Request documents using business cases, screen prototypes and workflows• Conducted Joint Application Design (JAD) sessions and interviews with stakeholders. Liaised between business and development teams for implementation of critical system applications• Prepared exhaustive test cases, conducted regression, non-regression and functional testing• Provided support to ad hoc queries and enhanced obsolete systems using gap analysis• Effectively delivered results under tight timelines with cross cultural teams in Paris. Provided application training to technical teams and mentored junior BSA.



Chenoa Information and Software Services

• Senior Business Analyst

  • Dec 2016 - May 2018

  • Performed analysis on data warehouse systems, staging tables to clean, transform and extract clinical data for reporting purposes for Integra Healthcare• Gathered, analysed and documented business requirements in the form of use cases, as-is to-be processes, in high quality BRD, FRS and Requirement Traceability Matrix (RTMs) to develop enterprise dashboards and reports within stringent timelines for Azzly (Patient Management System), St. Josephs Healthcare and Integra (HealthCare), USA• Collaborated with senior management and multiple clients across US, for achieving data extraction, transformation and loading processes for business intelligence applications• Followed Scrum methodology with 2 to 3-week sprints. Conducted walk-through sessions for development and testing teams. Prepared test cases, performed testing and UAT• Spearheaded implementation of financial applications involving operations reporting, commission reconciliation, trade related modules for Development Bank of Singapore• Product owner for HR performance management system for employee appraisal management• Effectively mentored and led junior business analysts



Datamatics

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Systems Analyst

  • Apr 2013 - Dec 2016

  • Achieved tactical and strategic organizational goals by delivering quote management and policy issuance systems, aligned to objectives of key stakeholders at HDFC Ergo General Insurance• Elicited requirements and specifications from broad range of groups – sales, operations, business units, subject matter experts, senior management. Translated these requirements into functional requirement documents, user stories, UML diagrams, data mapping, scenarios and prototypes• Conducted interview sessions with business to capture user requirements from functional, non-functional to data migration for new and enhanced system solutions to optimize business process and control• Product Owner for technological solutions. Conducted walk-through sessions with IT teams on functional and non-functional requirements specification• Provided requirement documentations including Use Case, User Interface Design, Business Rules, Data Elements Analysis, External Interface Requirement. Analysed XML files• Provided support to developers and testers on system requirements clarification throughout the execution of the project. Developed test plan and test cases for user acceptance test• Prepared effective user manuals, demos and delivered end user training to different business groups• Explored process improvement opportunities and future initiatives such as integration between different systems which facilitated productivity



Arvato Systems

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Business Systems Analyst

  • 2012 - 2012

  • Built strong relationships with key stakeholders from Europe, Australia and US to meet strategic objectives outlined by Apple and Microsoft for several system applications• Analysed business requirements and enhancements for multiple systems, supported UAT, resolved post-production issues to ensure that Service License Agreements are met in a timely manner • Designed systems which managed supply and demand effectively, while minimizing wastage of resources and overhead costs • Effectively worked with a wide range of internal groups, external suppliers, vendors • Product owner and Point of Contact for all critical high priority tickets providing leadership and facilitation of critical incident response team• Provide weekly status updates to senior management and business stakeholders on critical, high and medium issues



TÜV SÜD

• Germany
• Public Safety
• 700 & Above Employee

• Project Executive

  • 2010 - 2012

  • Liaised with key stakeholders, so as to fully understand their objectives and strategy in order to ensure the capabilities delivered enable them to achieve their goals• Product management for corporate training & consultancy • Looked for new business opportunities such as implementation of strategic service and consultancy projects for multinational organizations• Formulated and implemented effective strategies while building, strengthening and optimizing customer relationships• Constantly improved processes that support business agility through gap analysis, trend analysis• Business visits and presentations for projects in the Singapore region



Infosys

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Software Engineer

  • 2007 - 2009

  · Development, support and business analyst responsibilities on SAP Business Warehouse, Bex Analyzer and Query Designer. Worked on data transformation, Info cubes, Process Chains· Projects provided financial and forecast data in the form of business intelligence reports to senior management and business leads across the world, assisting them in strategic decision making, forecasting and planning· Acted as a Module Lead for projects in Europe and US due to technical competence and leadership qualities, acquired within a short period of time· Recommended data load automation and end-user training to increase customer satisfaction and more timely resolution of user complaints. Worked across multiple time zones.