Hema Priya Balaji

Product Support Analyst at CommerceIQ
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Contact Information
us****@****om
(386) 825-5501
Location
Chennai, Tamil Nadu, India, IN
Languages
  • English Professional working proficiency
  • Hindi Limited working proficiency
  • Telugu Native or bilingual proficiency
  • Kannada Native or bilingual proficiency
  • Tamil Native or bilingual proficiency

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Credentials

  • Introduction to Modern Application development
    NPTEL
    Sep, 2017
    - Nov, 2024

Experience

  • CommerceIQ
    • United States
    • Software Development
    • 300 - 400 Employee
    • Product Support Analyst
      • May 2022 - Present

      • Handle the complete Profit Revenue recovery queries. • Owning data test cases which detects the data hole or data lag in the system. • Performing ingestion in the product and worked with technical team to automate the process where manual intervention was required. • Work with product team in mentioning the enhancements required based on request basis to make our product grow and keep our stakeholders indeed satisfied. • Handle the complete Profit Revenue recovery queries. • Owning data test cases which detects the data hole or data lag in the system. • Performing ingestion in the product and worked with technical team to automate the process where manual intervention was required. • Work with product team in mentioning the enhancements required based on request basis to make our product grow and keep our stakeholders indeed satisfied.

  • Zoho
    • India
    • Software Development
    • 700 & Above Employee
    • Technical Support Engineer
      • Dec 2020 - May 2022

      • Handled Customer Support operation in a SaaS product named Zoho Books(Accounting software). • Resolved customer queries based in the United Kingdom using Chat, Mails, and Calls. • Educated wide varieties of audience based out of the United Kingdom in the field of Zoho Books. • Improved the Zoho Books features for facilitating the Customers' needs. • Handled Customer Support operation in a SaaS product named Zoho Books(Accounting software). • Resolved customer queries based in the United Kingdom using Chat, Mails, and Calls. • Educated wide varieties of audience based out of the United Kingdom in the field of Zoho Books. • Improved the Zoho Books features for facilitating the Customers' needs.

  • KloudOne (Hiring Cloud Engineering Talent!)
    • United States
    • Software Development
    • 1 - 100 Employee
    • Software Developer
      • Jul 2020 - Nov 2020

  • Indian Institute of Technology, Madras
    • India
    • Higher Education
    • 700 & Above Employee
    • Summer Intern
      • Apr 2019 - Jun 2019

Education

  • Amrita Vishwa Vidyapeetham, Coimbatore
    Bachelor of Technology - B. Tech, Electrical and Electronics Engineering
    2016 - 2020
  • Maharishi Vidya Mandir Senior Secondary School
    Higher secondary, Computer Science
    2014 - 2016
  • SBOA School & Junior College
    2008 - 2014

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