Experience

Sassy Media Group

• Online Audio and Video Media
• 1 - 100 Employee

• Partnerships Manager

  • Mar 2022 - Present



Fullerton Health

• Singapore
• Hospitals and Health Care
• 400 - 500 Employee

• Senior Manager

  • Oct 2019 - Mar 2022

  Fullerton Healthcare Corporation Limited Assist and support the VP, Account Management to manage the team Continuously review current processes, identifying and implementing necessary enhancements and innovation Oversee performance monitoring and quality control of service delivery ensuring that it meets client requirements and SLA Showcase and highlight the value created for clients in terms of cost containment, SLAs and value added services Oversee and manage external annual and periodic internal audits to ensure compliance to accounting practices and guidelines Responsible for the day-to-day running of the account management team



Fullerton Healthcare Pte Ltd

• Singapore

• Assistant Manager

  • Nov 2017 - Oct 2019



IHH Healthcare

• Malaysia
• Hospitals and Health Care
• 700 & Above Employee

• Senior Executive (Service Excellence)

  • Sep 2014 - Dec 2015

  • Managing of customer feedback including investigations, crafting of official replies and liaising with customers and staff • Compilation, monitoring and analysis of feedback statistics and trends • Preparation of monthly reports, case studies and roll call slides • Timely acknowledgement, follow up and closure of customer feedback • Appropriate resolution of feedback • Timely submission of reports • Managing of customer feedback including investigations, crafting of official replies and liaising with customers and staff • Compilation, monitoring and analysis of feedback statistics and trends • Preparation of monthly reports, case studies and roll call slides • Timely acknowledgement, follow up and closure of customer feedback • Appropriate resolution of feedback • Timely submission of reports



Raffles Medical Group

• Hospitals and Health Care
• 700 & Above Employee

• Operations Executive

  • Mar 2014 - Aug 2014

  • Ensuring smooth operations of medical centre / clinic cluster. • Implementation of policies, feedback to management and ensuring that resources are managed properly to optimise operation costs. • Sustaining knowledge on company's contracts and developments to enable queries to be attended, and communication of its visions, mission and goals to staff. • Conduction of regular audits on various aspects of operations (service, care, finance). • Guidance of staff, ensuring compliance to protocols and adherence of standards in terms of safety and quality. • Working with management on budget, human resources and career development of staff.



Singapore Airlines

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Leading Stewardess

  • Dec 1999 - Sep 2013

  • Responsible for servicing and attending to premium, corporate and leisure travellers in Suites, First, Business and Economy Class. • Responsible for handling VVIP / CIP travellers including Heads-of-states and other dignitaries when working on-board flights. • Lead a team of cabin crew in Economy and Business classes and ensure operations are run smoothly when working on-board all flights. • Ensuring that all cabin crew comply to customer service and on-board cabin safety protocols set by Singapore Airlines are adhered to at all times when working on board all flights. • Train / Mentor all new cabin crew and perform on-board appraisals / assessments when required.



Obstetrics And Gynaecology Practice

• Staff Nurse

  • Jun 1998 - Nov 1999

  • Assisted doctors with caesarean deliveries and other gynaecological and obstetrics procedures. • Managed all front desk administrative duties pertaining to patients’ medical histories, registrations and filing. • Assisted medical officers with in-patient counselling matters. • Assisted doctors with caesarean deliveries and other gynaecological and obstetrics procedures. • Managed all front desk administrative duties pertaining to patients’ medical histories, registrations and filing. • Assisted medical officers with in-patient counselling matters.