Hema Hirani

Business Development Director at Ochresoft
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Contact Information
us****@****om
(386) 825-5501
Location
Sevenoaks, England, United Kingdom, UK
Languages
  • English -
  • Gujarati -
Skills

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Bio

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Credentials

  • Introduction to Management and Leadership
    Chartered Management Institute
    Jun, 2015
    - Nov, 2024

Experience

  • Ochresoft
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Business Development Director
      • Mar 2021 - Present

      Working across England and Wales, bringing in new contracts within the conveyancing and private client sector and providing legal technology solutions. Working across England and Wales, bringing in new contracts within the conveyancing and private client sector and providing legal technology solutions.

  • SearchFlow
    • United Kingdom
    • Legal Services
    • 1 - 100 Employee
    • Business Development Director
      • Jan 2020 - Feb 2021

      Working with law firms in London, South East and East Anglia to provide legal solutions in the conveyancing space.

    • Sales Manager
      • Oct 2018 - Jan 2020

      - Management of Portfolio Team- Dealing with Top 100 clients and high volume, high revenue transactions- Project managing portfolio service for Social Housing work for over 1200 properties- Additional heads in the field managing a territory between Midlands and the South East

    • Internal Sales Manager
      • Jul 2015 - Oct 2018

      B2B SaaS• January – September 2017: Interim management of Quality and Training Team• Delivering growth through incremental sales strategy – increasing share of wallet within existing client base, converting clients on to SearchFlow branded searches, upselling to more comprehensive products.• Selling Case Management Solutions, API, online services, conveyancing searches, title insurance, AML and end-to-end conveyancing solutions within the Legal Industry.• Identifing gaps within portfolio, running campaigns in line with Marketing Team to promote SearchFlow products.• Increasing retention and sales through implementing a trust and relationship model for team, encouraging higher contact rates and consultative sales relations with clients. • Key Internal Stakeholder for seven departments, driven change in behaviour based on customer journey; increased client retention.• Delivering training: Client on-boarding, retention and loss. Increased understanding of client aches and pains, improved on first contact rates.• Training sales team on Salesforce Show less

  • Serco
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Team Manager
      • Oct 2011 - Jun 2015

      Sales and Customer Service; B2C Sales • Directly responsible for managing inbound (Customer Relations & Information and Marketing) and outbound agents (Lead generation) for Peugeot Customer Contact Centre UK • Reporting into Client Delivery Manager • Statistical campaign reports, 1:1 development planning, communicating campaign changes, incentives and bonus planning, payroll/HR responsibilities, absence management • Management of the @PeugeotCare Twitter account via Hootsuite • Responsible for resourcing: recruitment, IT management, training • Support for Account Executive: weekly, monthly and YTD reporting for Peugeot • Attending product launch meetings as Serco rep – rolling out new procedures to campaign and Client Delivery Manager where necessary • Meeting with client for campaign updates; attending on behalf of client for software and systems upgrades in Europe • Project Managed Pilot, launch and management of Live Web Chat functionality – lead generation • Qualification gained: Introduction to Management and Leadership via Chartered Management Institute (working towards full degree) March 2015 Show less

  • Direct Line Group
    • United Kingdom
    • Insurance
    • 700 & Above Employee
    • Sales Team Leader
      • Feb 2009 - Aug 2011

      • Responsible for managing a team of telesales consultants • Had working development plans in place for each consultant, tailored to individual needs and goals • Held daily team and management meetings to ensure all updates and procedures were being followed as well as discussing problems and issues • Trained in the recruitment process and interviewed candidates • In house training courses: communication, root cause problem analysis, time management, coaching sessions and absence management • Qualification gained: NVQ in Customer Service Level 2 whilst a sales advisor Show less

Education

  • University of Essex
    Bachelor of Applied Science - BASc, Psychology
    2005 - 2008
  • Hendon School
    1999 - 2005

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