Hem R.

IT Support Specialist at Alpha Data Recruitment
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE
Languages
  • Tamil Native or bilingual proficiency
  • Telugu Full professional proficiency
  • English Full professional proficiency
  • Hindi Limited working proficiency

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Gladson J.

He is a well motivated and confident worker. Enthusiastic Person

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Credentials

  • B. Tech CSE UAE ATTESTED
    MINISTRY OF FOREIGN AFFAIRS OF UAE
    Mar, 2023
    - Nov, 2024
  • Full stack developer
    Tata STRIVE
    Feb, 2019
    - Nov, 2024
  • Web Developer
    cutting edge technologies
    Jan, 2019
    - Nov, 2024
  • L1 Networking
    Blue Chip Technologies P Limited
    Dec, 2018
    - Nov, 2024
  • Jamf
    Jamf
    Feb, 2022
    - Nov, 2024

Experience

  • Alpha Data Recruitment
    • United Arab Emirates
    • Human Resources
    • 1 - 100 Employee
    • IT Support Specialist
      • Mar 2023 - Present

      Taking care of 300+ users as single person and specialised to manage MacOS, Windows, Corporate phone management using Airwatch, Enhancing software compatablities, Application and patch management (Windows & MacOS), End user ticket handling, Call / Chat support, capability to handle 60-90 tickets per day(Incidents), Printer server management, UAC management., Taking care of 300+ users as single person and specialised to manage MacOS, Windows, Corporate phone management using Airwatch, Enhancing software compatablities, Application and patch management (Windows & MacOS), End user ticket handling, Call / Chat support, capability to handle 60-90 tickets per day(Incidents), Printer server management, UAC management.,

  • Multiple Companies
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Share market Investor
      • Apr 2022 - Present

      Swing and Intraday Trader in India Stock market Swing and Intraday Trader in India Stock market

  • Walmart Global Tech India
    • India
    • Software Development
    • 700 & Above Employee
    • Technology Services Engineer
      • Oct 2022 - Mar 2023

      *Handling L2 Task and delivering before agreed deadline*Training Co-Peers*Point of Contact for Escalations*Creating and implementing new initiatives to the organization

    • System Engineering I
      • Feb 2022 - Sep 2022

      • Managing and maintaining Virtual Machine using Vrops, Vsphere, PowerShell, RDP tools.• Supporting for EU initial access to Client login under Password, 2FA, desktop / laptop / VDI configuration and login.• Creating new Knowledge Article based on trend • Scheduling regular Team connect to discuss or bring up innovation to reduce the workflow.• Handling escalation through effective issue resolution and following up with the customer until the issue is resolved. Mentoring new hires and helping them are acquainted with the business policies & procedures.• Provide support for the active directory – add/delete user and workstations, OU move and update descriptions, reset password, lock/unlock the user account• Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3).• Contribution to continuous service improvement plans (CSI).• Tracking and managing work records.• Offering solutions that meet the needs of the client.• Maintaining good client relations.• Prioritize and manage several open issues at one time Show less

    • Software Support Analyst
      • Aug 2021 - Jan 2022

      Handling Critical Tasks and Work stoppage Issues,Data management using Tableau Script based EU TRManaging VM Clusters Read/Write/modify admin In Entire ADMarvellous Knowledge when it comes to Mac(Jamf Admin), EU Maintenance, Compliance standards management, Being Productive Creating, Managing and troubleshooting VDI and cloud servers. Supporting International users to resolve technical issues. Handling AD, Mac, JAMF, RSA, Symantec VIP as Admin. Good Exposure in VMware,Vsphere, Vcenter and VROps Show less

  • Cognizant
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Information Technology Support Team Lead
      • Nov 2020 - Jul 2021

      *Managing daily operations in Chennai LRC*Handling Escalations and VIP Users*Follow up with multiple vendor's for activity Closure*Providing End to end support with special follow-ups.*Leading 15 Members in CHN LRC facility which was operated in Chennai during Pandemic.

    • Facility Operation Lead
      • Mar 2020 - Nov 2020

      *One of the youngest Employee to have progressed from System Engineer to Team Lead*Winner of Best New Entrant*Earned of Delightful Customer Service Delivered

    • System Analyst
      • Jul 2019 - Feb 2020

      *Winner of Best employee *Worked as system analyst upto Feb 31st 2020

Education

  • Bharath Institute of Higher Education & Research
    Bachelor of Technology - BTech, Computer Science
    2015 - 2019
  • Jaigopal Garodia National Higher Secondary School
    12th, Computer Science

Community

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