DGM

• May 2022 - Present

Sr. Service Assurance Engineer at Synamedia India Pvt. Ltd.

• Jan 2021 - May 2022

Responsible for supporting EMEA customers for OTT, VOD, Digital TV platforms. SPOC for Change Management for service assurance team. Responsible for supporting EMEA customers for OTT, VOD, Digital TV platforms. SPOC for Change Management for service assurance team.

Sr.Manager

• Mar 2009 - Jan 2021

Responsible for handling CAS (Conditional Access System) and STB. SPOC for UAT and development for various modules of different projects by vendors like Nagra, Synamedia, Gospell. SPOC for technical audits of digital addressable system by BECIL and broadcasters like ZEE, Star, SUN etc. Handling 7.5 million Skyworth, Kaon, Homecast, Technicolor and Gospell STBs running in the field. Leading the team of 8 people handling PAN India operations. Also leading the team of onsite engineers from different vendors. Currently taking care of 4 CAS systems: a) Synamedia (NDS Video Guard) b) Nagra (OpenTV one) c) Synamedia (Power Key) d) Gospell Technical Skills • Operating system: Linux, Ubuntu, CentOS. • Data Base: Oracle, MySQL, Informix. • Tools used: Support Case Manager by CISCO TAC, Service Now, TOAD, DekTec. • Monitoring: NDS Monitor, Nagra Monitor, Nagios. • Scripting: Shell scripting. • Microsoft Excel: VLOOKUP, Pivot tables, data sorting, data filtering, trimming of data and other Excel formulas. • Delivery Technologies (Pay TV): DVB-C, DTH, OTT. • CAS (Conditional Access System) Technologies Used: Synamedia Video Guard, Synamedia Power Key, Nagra, Gospell. • STB Testing: Functional Testing and GUI testing using Manual Test Methodology. Show less

Technical Associate

• May 2007 - Mar 2009

Responsibilities: • Monitoring and troubleshooting of linux servers . • Managing services related to LIVE content ingestion and for the successful delivery of content to the end user. • Preparation of the match reports, content downloading reports and revenue reports after the match to provide the required data to the client (UEFA). • Routine interaction with the Reliance Data Centre engineers team for the proper working of Application servers. • Handling incidents related to subscription problem by end users. • Handling incidents related to delivery failure of videos and SMS by looking into the logs. • Managing NTP server of all linux machines. • Maintain the system performance, cpu process and memory utilization. • Changing the runlevel of the services, ownership, & permissions. • Configuration of ethernet card by assinging the ip address, netmask, gateway. • Manitoring of servers using Nagios. Show less