Experience

Marcatus QED

• Canada
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Marketing Sales and Operations Coordinator

  • Mar 2021 - Present

  • Providing detail-oriented, flexible, and adaptable sales and administrative support to Marketing & Sales team. • Assisting Marcatus QED business units with purchase order administration, document sharing (digital files), inventory tracking, pricing etc. • Assisting with development of sales strategies, approaches, budgets, and execution plans. • Creating, organizing, and designing sales support materials. • Assisting with Business Development and products for all business units. • Responsible for portfolios in the company, such as Sustainability, Responsible Farming, Marketing, as the position evolves and grows. Key accomplishment: Created a marketing strategy using social media as part of my Marketing plan. We increased brand awareness by 30% within one month. Show less



Ciranda Brasileira Community Association

• Canada
• Nonprofit Organization Management
• 1 - 100 Employee

• Social Media Coordinator

  • Jun 2020 - Dec 2020

  • Handling the virtual communities on Social Media - Instagram & Facebook. • Engaging users with entertaining content to share the language and culture of Brazil. • Generating, editing, and publishing original daily content (text, images & video). • Scheduling posts and generating metrics on user behavior using Facebook Creator Studio. • Maintained company's online social presence and created branded communications for social media campaigns. Key Accomplishment: Met 100% of all deadlines in time-sensitive role and Increased Instagram follower count by 100% within two weeks. Show less



Media Marketing

• Toronto, ON, Canada

• Brand Specialist

  • Jan 2018 - Jun 2019

  • Analyzed consumer usage patterns to identify trends and target key demographics. • Organized and stocked merchandise to keep necessary levels for sales demand. • Generated information on customer demographic and feedback to guide brand strategy. • Handled daily reports on market activities and customer buying trends. Communicated product value, quality and style to educate and entice potential customers. • Increased brand awareness through event marketing, demonstrations, sales and brand promotion. Key Accomplishment: Planned and organized sampling events by working hand-in-hand with retail store managers and leaders and accomplished a 20% increase in sales of a new product by engaging customers and connecting to their needs. Show less



CN Tower / Tour CN

• Canada
• Hospitality
• 200 - 300 Employee

• Reservations Agent / Customer Service

  • Jun 2017 - Sep 2017

  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. • Conversant with the food and beverage offerings in three restaurants – Horizons Restaurant, Le Café and 360 Restaurant – to guide guests and provide recommendations as needed . Key Accomplishment: • Assisted approximately 200 guests daily with enquiries and reservation requests. • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of restaurant products, services and facilities. Key Accomplishment: Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 80%. Show less



KSG

• Canada
• Advertising Services
• 100 - 200 Employee

• Sales Specialist

  • Jan 2017 - Jun 2017

  • Engaged with customers in a retail environment. • Work to gain an understanding of the customer's needs. • Conveyed the features and benefits of the service to customers. • Promoted and selling the product by offering and engaging with the customer. • Created unique marketing plans based on business needs. Key Accomplishment: Commended as one of the top seller within the team for bringing in a total of $30k per month. • Engaged with customers in a retail environment. • Work to gain an understanding of the customer's needs. • Conveyed the features and benefits of the service to customers. • Promoted and selling the product by offering and engaging with the customer. • Created unique marketing plans based on business needs. Key Accomplishment: Commended as one of the top seller within the team for bringing in a total of $30k per month.



Bath & Body Works

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • May 2016 - May 2017

  • Maintained organized, presentable merchandise to drive continuous sales. • Provided exceptional customer service and attention to detail to ensure sale and create. • Recognized and rewarded for outstanding work performance and creating a positive customer experience. • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases. • Responsible for closing procedures to ensure the store is organized and secure for daily business. Key Accomplishment: Commended as a top seller within the team for bringing in a total of $16k per month. Show less



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Shared Services / Administrative Specialist

  • Jun 2012 - Jun 2014

  • Liaised with internal and external stakeholders across levels of authorities and in various departments including Purchasing and Finance • Handled end-to-end logistics of material ordering, from generating material requisitions to customer delivery, in coordination with purchasing and store team • Handled project training about 200 employees on new order placing software, TOTVS Microsiga, with 3-month turnaround • Processed product sales data daily with regular follow-up on open order status to minimize delivery delays • Assisted with closing out of purchases by receiving vendor invoices and forwarding to Finance department for timely processing • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. • Delivered top-notch administrative support to office staff, promoting excellence in office operations. Key Accomplishment: Frequently set up staff training materials, therefore, grew the effectiveness of the customer service department by 20%. Show less