Heloise Ellzey
Strategic Account Manager at Icon Information Consultants, LP- Claim this Profile
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Topline Score
Bio
Manuel Esparza
I have known Heloise for many years and have seen her business skills grow. She is always kind and professional. I have seen her handle difficult clients with a gentle hand and resolve issues making the client happy without sacrificing her commitments to her employer. She is always upbeat and is very dedicated to excel in any endeavor she undertakes.
John Steiner
It's been my pleasure to work with Ms. Ellzey a number of times in the years she has been at Atlas Air. She always brings professional poise and expertise to her job and clearly sets high standards for herself. She is a great asset to any team.
Manuel Esparza
I have known Heloise for many years and have seen her business skills grow. She is always kind and professional. I have seen her handle difficult clients with a gentle hand and resolve issues making the client happy without sacrificing her commitments to her employer. She is always upbeat and is very dedicated to excel in any endeavor she undertakes.
John Steiner
It's been my pleasure to work with Ms. Ellzey a number of times in the years she has been at Atlas Air. She always brings professional poise and expertise to her job and clearly sets high standards for herself. She is a great asset to any team.
Manuel Esparza
I have known Heloise for many years and have seen her business skills grow. She is always kind and professional. I have seen her handle difficult clients with a gentle hand and resolve issues making the client happy without sacrificing her commitments to her employer. She is always upbeat and is very dedicated to excel in any endeavor she undertakes.
John Steiner
It's been my pleasure to work with Ms. Ellzey a number of times in the years she has been at Atlas Air. She always brings professional poise and expertise to her job and clearly sets high standards for herself. She is a great asset to any team.
Manuel Esparza
I have known Heloise for many years and have seen her business skills grow. She is always kind and professional. I have seen her handle difficult clients with a gentle hand and resolve issues making the client happy without sacrificing her commitments to her employer. She is always upbeat and is very dedicated to excel in any endeavor she undertakes.
John Steiner
It's been my pleasure to work with Ms. Ellzey a number of times in the years she has been at Atlas Air. She always brings professional poise and expertise to her job and clearly sets high standards for herself. She is a great asset to any team.
Credentials
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Initial Training
Aramco Associated CompanyAug, 2015- Nov, 2024 -
Corporate Cabin Attendant Recurrent Course
Flight Safety InternationalMay, 2014- Nov, 2024 -
Charter Cabin Attendant Recurrent
Flight Services International, LLCJan, 2014- Nov, 2024 -
Crew First Aid Training
MedAireAug, 2015- Nov, 2024
Experience
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ICON Consultants, LP
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United States
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Staffing and Recruiting
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100 - 200 Employee
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Strategic Account Manager
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Jul 2021 - Present
Serve as lead point of contact for all customer service matters in managing the Contingent Labor Program for Fortune 200 organizations in providing the highest value to the client and consultants alike in optimizing staffing solutions to meet strategic needs. Liaise with Managed Service Provider (MSP) Guidant Global and team of 5-6 recruiters to finalize the placement of consultants for information technology, accounting, finance, HR and procurement, managing 250+ consultants in multiple industries (waste management services, healthcare, O&G and high-tech). Interface with client hiring managers for new requisitions, driving the job and all it entails from intake to placement, as well as orchestrating onboarding for 30+ candidates at a time. Responsible for Independent Contractor Compliance management and Vendor Management System (VMS) as expert user for SAP Fieldglass. Created a pricing workbook for key client providing the average rate wage for certain roles, along with forecasting and tracking account metrics for all clients. Coach and mentor team of recruiters to ensure job order specifications are met by candidates submitted for review by hiring managers. Responsible for developing strategies for implementation and communication improvement initiatives. Oversee aspects of staff augmentation, direct hire and payroll services. NOTABLE ACCOMPLISHMENTS: Key contributor for company landing a new direct hire contract with AWS, generating ~$28K in revenue. Instrumental role in increasing workforce by 150%.
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Flight Services International, LLC
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Human Resources Generalist
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Apr 2016 - Jul 2021
Provide operational support to Human Resource Director in the recruitment, screening and hiring of flight attendants contracted to Atlas Air, Inc. for domestic and international flights, along with management of personnel records throughout their tenure.Process 1000’s of applications for each candidate pool utilizing JobAdder applicant tracking system, identifying top 75-100 candidates. Initiate and maintain contact with candidates selected for in-person interviews. Draft employment offer letters and wage statements as well as assist with payroll, benefits administration and employment verification documentation.Actively participate in orientation sessions and facilitate onboarding processes to familiarize newly hired flight attendants with corporate policies, base office protocol and aircraft operations.Verify candidates’ graduation from FAA mandated training and continuation of recurrent training for 747 and 767 aircraft. Provide spot in-flight training and mentoring to Flight Attendants as needed, along with identifying and addressing behavior requiring formal disciplinary action.Process and investigate workers compensation claims, interfacing with adjustor to gather required documentation. Manage FMLA documentation and Part Time Leave of Absences (PLOA) days. Coordinate with New York office scheduling of training and other meetings for Flight Attendants. Maintain recurrent training to substitute if necessary along with serving as lead Flight Attendant for high priority flights on request. Meet inbound flights to greet passengers and check inventory levels.
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Flight Attendant
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Feb 2012 - Apr 2016
Oversaw in-flight procedures as part of team to ensure world class customer care and hospitality for charter passenger services to international destinations across all continents. Interfaced with VIP clients including celebrities, corporate executives and dignitaries during extended flights in excess of 10 hours. Serviced Air Mobility Command (AMC) flights through military contracts.Remained poised in diffusing escalated situations utilizing diplomatic protocol reflective of culturally diverse clientele. Maintained strict confidentially of itineraries and passenger lists.Performed basic procedures of check-in, pre-flight, boarding, pre-departure, in-flight, and arrival per airline standards. Provided fine dining and premiere beverage service, as well as ensuring passengers’ ongoing comfort throughout flight.Maintained safety compliance in accordance to FAA regulations, including passenger safety demonstration, emergency equipment procedures and medical treatment as needed.Inspected cabin interior in adherence to presentation and safety guidelines, reporting needed repairs to responsible parties. Ensured adequate inventory levels for beginning and conclusion of flights.
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The Red Lion
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Houston, Texas Area
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Manager
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Jun 2005 - Jan 2012
Managed nightly operations in adherence to corporate policies and procedures and profitability goals for this full-service trendy bar and restaurant featured on the Food Network. Trained and supervised up to 10 employees in food service, customer relations and cash management practices. Maintained highest quality standards in meeting customer satisfaction ratios in fast-paced, high volume environment. Established rapport with vendors in selecting beverage items with appeal to the establishment’s eclectic customer base, attracting primarily business-professionals
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Downing Street
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United Kingdom
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Manager
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Jul 2003 - Jan 2005
Provided leadership and direction in developing new policies and procedures that increased efficiency of wait staff and daily operations. Served as bartender for this high volume establishment catering to upscale clientele offering premiere spirits and wines, along with a humidor’s retail and private locker functions for cigar aficionados. Managed inventory control, vendor relations and cash transactions for opening and closing procedures. Provided leadership and direction in developing new policies and procedures that increased efficiency of wait staff and daily operations. Served as bartender for this high volume establishment catering to upscale clientele offering premiere spirits and wines, along with a humidor’s retail and private locker functions for cigar aficionados. Managed inventory control, vendor relations and cash transactions for opening and closing procedures.
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Various
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Houston, Texas Area
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Hospitality - Additional Experience
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1996 - 2003
Additional experience in hospitality industry in upscale and international hotel chains includes Concierge with the downtown Hyatt. Worked as Server in separate outlets for Hilton-Americas hotel and convention center, specifically the hotel lobby bar and fine dining venue. Additionally, hired as part of initial staff that facilitated the grand opening of Houston Hotel ICON in time to accommodate guests attending the Super Bowl in Houston. This luxury hotel and day spa catered primarily to VIP visitors and corporate clientele, with a prime downtown location. Worked as Bartender in the hotel’s whiskey bar during and after the Super Bowl. Served as Personal Assistant to banking executive for five years, handing both personal and corporate business on part time basis.
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Education
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2020 - 2020
Glasscock School of Continuing Studies
SHRM Human Resource Certificate Program -
2004 - 2005
University of Houston-Downtown
Marketing -
1999 - 2001
University of Houston
Marketing
Community
