Marketing Executive

• Nov 2021 - Present

1. Overachieved the monthly KPI at 125% for scheduled seminars conducted by sales person though on site and webinars. 2. Resolved customer complaints and increase customer experience by implementing a customer feedback system through customer touchpoints such as calls, emails, social media and reddot (CRM). 3. Handle marketing opportunities as part of marketing campaign through sponsorships, product displays and talk symposiums to increase brand awareness. 4. Produce quarterly marketing reports to management by analyzing campaign performance, data insights and recommending areas of improvements. 5. Coordinate activities and events by ensuring all subcontractors, personnel and vendors execute all aspects on scheduled day. 6. Developed and managed the annual marketing budget, ensuring cost-effectiveness while achieving desired outcomes. 7. Communicate with Sales, Service and Project, Digital Marketing and Operation teams in marketing campaign (BTL & TTL) to support business objectives. Show less

Marketing Graphic Designer

• Nov 2020 - Nov 2021

1. Coordinated promotion campaigns that collaborated with various distribution channels for 14 outlets.2. Achieved 120% customer retention for seasonal promotions through marketing campaigns.3. Negotiated with vendors for a 15% discount on supply for marketing gifts.4. Led the development of marketing collateral, including brochures, presentations, and promotional materials.5. Created a master database for 1000+ customers (existing/new) and implement customerretention strategies.6. Handle customer reservations, complaints, feedback and enquiries through social media.7. Processed and implemented vouchers for offline purchases in 16 outlets8. Conducted market research and competitor analysis to identify opportunities for product differentiation and market positioning Show less

Graphic Designer

• Aug 2020 - Nov 2020

Graphic Designer

• Sep 2020 - Nov 2021

1. Created and maintained brand identities, including logos, color palettes and visual elements. 2. Designed new corporate shirt that was used by more than 400+ employees. 3. Set up weekly prices for more than 100+ supplier and distributor. 4. Liased with distributors and supply chains for weekly/monthly orders. 1. Created and maintained brand identities, including logos, color palettes and visual elements. 2. Designed new corporate shirt that was used by more than 400+ employees. 3. Set up weekly prices for more than 100+ supplier and distributor. 4. Liased with distributors and supply chains for weekly/monthly orders.

Intern

• Jun 2019 - Sep 2019

1. Created 25 tailored travel packages and assisted sales person in customer consultant during MATTA Fair 2019. 2. Handled customer enquiries and documentation details for booking flights. 3. Negotiated with suppliers to ensure clients receive the best possible rates. 4. Researched industry trends and new travel products to offer clients the best travel experience. 1. Created 25 tailored travel packages and assisted sales person in customer consultant during MATTA Fair 2019. 2. Handled customer enquiries and documentation details for booking flights. 3. Negotiated with suppliers to ensure clients receive the best possible rates. 4. Researched industry trends and new travel products to offer clients the best travel experience.